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Job Details


Leidos

Enterprise Service Desk/Helpdesk ( R-00067716 )

Customer Service

Customer Service

Yearly

No

Arlington, Virginia, United States

Description

Job Description:

Leidos is pleased to announce that it has been awarded the Next Generation Enterprise Network-Recompete (NGEN-R) Contract. This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.

In support of this exciting program Leidos is looking to hire a Help Desk Specialist in Arlington, VA to join our Team.


Job Description

The qualified candidate will conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Other duties and responsibilities include:

  • Troubleshoot, resolve, and/or escalate technical issues.

  • Open and close tickets.

  • Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

  • Active DOD Secret clearance

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

  • Information Assurance Technician (IAT) Level II

Pay Range: