Senior Depot Service Technician

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Who We Want

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Self starter. People who thrive in an autonomous work atmosphere. Go getter mentality.

What you will do

Responsible for providing diagnostic, testing and repair support for all our factory service efforts. Repairs and replaces fabricated parts and assemblies at work stations. Tests, calibrates parts, mechanisms and complex assemblies to meet tolerances and product specifications. Uses hand tools and power tools to assemble units according to assembly / work instructions. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimal supervision, requires exercising some independent judgment and provides assistance to new employees.

• Primary Focus is Diagnosis, Troubleshooting, and Repair Individually; acts as subject matter expert for Stryker-owned assets (Med-Ed, Sales-Ed, R&D, Marketing, and other internal department’s systems)
• Present team metrics and expose problems using the MDI process. Responsible for driving to root cause and implementing countermeasures.
• Assist in continuous improvement initiatives to improve the new hire onboarding process to increase proficiency and reduce cycle time
• Assist in coordination of all training within department area, i.e. MDI, Quality, e3 compliance, etc.
• Perform leader standard work and quality audits within area.
• Capable of covering all processes within area.
• Escalates problems/concerns to Lead Technical Representative, Service Engineer, and Management team in a timely manor
• Electro-mechanical components, assemblies, equipment and machinery such as precision encoders, motors, brakes, instruments, controls robots, machines, etc.
• Heavy emphasis on testing and troubleshooting overall robotic system and components.
• Will assist in the identification of improvements in our technical service bulletins, technical service procedures, quality inspection procedures and testing.
• Assist Service engineers on an as needed basis
• Performs a variety of complicated technical and non-technical tasks.
• Identifies Quality & Safety improvements for the Depot Service team & overall company.
• Upholds the quality policies of the company
• All employees will be managed through a Depot Service training skill set which could include exams & yearly/bi-annual performance reviews.

What you need

• 3+ years of work experience required
• High school education or equivalent & technical certification(s) or continuing education is desired

Additionally, you will need

• Demonstrated effective communication and interpersonal skills along with the ability to work in a team-based environment that emphasizes quality, performance, cross-training, customer service, and accountability.
• Demonstrated ability to quickly address issues via counter –measures/trouble-shooting with focus on root cause continuous improvement planning
• Demonstrated ability to multi-task and work with limited supervision or direction.
• Ability to work hours in excess of assigned shift (overtime on week nights, early mornings, weekends, and holidays) when required by the business and to meet team goals.
• Ability to diagnose, repair, and replace Robotic components
• Skill sets may include working knowledge of torque hand tools, soldering, pinning & crimping, ESD handling / knowledge & electrical circuit testing, transmission cabling, system testing & system troubleshooting.
• Broad knowledge of troubleshooting skills
• Ability to solve problems by identify relevant facts and key issues rapidly
• Ability to read & interpret engineering drawings
• Demonstrates the willingness and ability to adapt to technical requirements of assigned area

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com