Customer Service Representative

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Who we want

• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!
• Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

What will you do:

As the Customer Service Representative, you will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. You will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures.

• Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email.
• Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network.
• Utilize problem solving and sound judgement to promote customer satisfaction.
• Process inventory returns RMA’s (Return Material Authorization) and communicate as appropriate.
• Perform Credit & Rebills research and process correctly.

What you need:

• High school diploma, General Education Degree (GED) or equivalent required; Associates Degree preferred
• 3+ years of customer service/support experience in a call center or equivalent environment.
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
• Able to efficiently utilize Microsoft office products including Excel and Outlook.
• Medical device experience is preferred.
• Department hours are Monday - Friday from 7AM-7PM. Employee must be able to work rotating shifts (7-3:30, 9-5:30 and 10:30-7) after 6 - 10 weeks of training.

Our benefits

Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/