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Job Details

Merck & Co, Inc

IT Product Owner - Customer Engagement in Digital Marketing ( MERCUSR144025ENUS)

Customer Service

Customer Service



Austin, Texas, United States

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Product Owner role in Customer Engagement - Digital Marketing Channels value stream will be responsible for defining product features, roadmap and end to end delivery of products including core requirements, policies, guidelines, SOPs, quality and training with the focus on driving consistency of requirements and system function across multiple sites, multiple technologies, and multiple geographies. Additional responsibilities will include (but not limited to):

Responsibilities include but are not limited to:

  • Take the lead of scrum teams as the Product Owner.

  • Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements.

  • Ensure that the team always has an adequate amount of prior prepared tasks to work on.

  • Plan and prioritize product feature backlog and development for the product.

  • Define product vision, road-map and growth opportunities.

  • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.

  • Provide backlog management, iteration planning, and elaboration of the user stories.

  • Work closely with Product Management to create and maintain a product backlog according to business value or ROI.

  • Lead the planning product release plans and set the expectation for delivery of new functionalities.

  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.

  • Research and analyze market, the users, and the roadmap for the product.

  • Keep abreast with Agile/Scrum best practices and new trends.

  • Providing first line of issue resolution/escalation for the team on delivery variances observed. Review and provide feedback to IT team on changes.

  • Driving resolution of regulatory non-conformances of systems.

  • Reviewing of audit or responding to findings and taking appropriate actions to ensure compliance of systems.

  • Monitoring and communicating compliance and other program/project metrics updates to stakeholders.

  • Work in dynamic environment and global teams.

  • Work with support team to contribute in the development and maintenance of training programs.


  • Bachelor's in information systems, business or related fields


  • 1 to 3 years of experience in creating and managing product roadmap, features and deliverables for digital assets like websites , chat bots etc

  • Experience working with internal and external teams to deliver project deliverables.

  • Strong written and verbal (English) communication skills and ability to foster strong partnerships with global colleagues.

  • Strong testing, problem-solving, documentation, presentation, organizational, influencing and follow up skills.

  • Understanding of Agile methodologies.

  • Demonstrated ability to succeed in a complex and dynamic work environment.

Preferred Skills:

  • Understanding of web delivery, agile development and JIRA Tool.

  • Working experiences under virtual environment is plus.

  • Knowledge of OmniChannel Engagement platforms (websites, chatbots, mobile applications) within pharmaceuticals / life science industry is a plus.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



Not Indicated

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R144025