Customer Service Representative

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Under general supervision, provide technical, operational, and customer service support to Rec. Marine managers, underwriters and brokers as it relates to quoting, binding and issuing new business, renewals, policy changes and other processing life cycle functions.

• Prioritize work across various products/regions to ensure service level agreements are met;
• Analyze submissions/policy changes to ensure information provided is complete and accurate;
• Correspond with appropriate entities to obtain required information and follow through to resolution;
• Accurately/effectively perform required data entry/system transaction(s);
• Refer questions/problems that are above and beyond approved authority levels to the underwriter or manager;
• Recognize and escalate concerns that have the potential to impact or compromise underwriting integrity;
• Accurately record activities/time to ensure quality, productivity and utilization expectations are met;
• Assist with the development, documentation, and implementation of operational procedures for Rec. Marine;
• Participate in the review of existing operational and business flows that support the development of solutions that improve the efficiency and effectiveness of the support provided to Rec. Marine;
• Support the implementation of new processes, participating in the upfront analysis and providing technical input;
• Work with management to create best business practices, improve workflow and efficiencies through operational reviews and system enhancements;
• Develop a good, honest, open working relationship with Rec. Marine management, underwriters, and brokers;
• Express personal/professional development goals with team leader to ensure they are aligned with the overall goals of the organization and business support units;
• Strengthen overall business/rec. marine insurance knowledge – leverage business partner relationships
• Consistently meet established production & quality goals
• Proficiency utilizing Microsoft Software required, specifically excel
• Assist with projects and/other duties as warranted
• Back-up for phone team as needed

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.