Job Details
Leidos
Customer Service Representative - Mortgage Origination (Part Time)
Description
Job Description:
Leidos is seeking part time Customer Service Specialists with mortgage origination experience to join our Contact Center in Albuquerque, New Mexico. As a Customer Service Specialist, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
Our Customer Service Specialists support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
This is a great opportunity for mortgage professionals who may want additional flexibility to spend more time with family, transition into retirement, or pursue an advanced education.
As a Customer Service Specialist, you will:
Provide excellent customer service, responding to a variety of calls and emails from the mortgage industry and the public on FHA guidelines and procedures
Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client’s requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
To be a successful Customer Service Specialist, you must possess:
The ability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Strong verbal and written communication skills
The ability to work at least 20 – 25 hours per week, Monday through Friday based on business needs
Required Education and Experience:
High School diploma or GED
At least 2 years of FHA loan origination experience (i.e. loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center experience, or at least 3 years of loan origination experience working with conventional loans and/or other government-backed loans (i.e. FHA, USDA, VA)
Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Desired Qualifications:
Contact center (omnichannel) experience
Bilingual (Spanish/English), verbal and written
FHA experience
Come join our rapidly growing team and enjoy these benefits:
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability
Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year
Ten paid holidays per year
Ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
The potential to Work at Home during COVID-19 and possibly beyond, based on your performance
This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits.
HUDFHA