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Job Details

Customer Service Representative - Mortgage Origination (Part Time) ( R-00069130 )

Customer Service

Customer Service



Albuquerque, New Mexico, United States


Job Description:

Leidos is seeking part time Customer Service Specialists with mortgage origination experience to join our Contact Center in Albuquerque, New Mexico. As a Customer Service Specialist, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Our Customer Service Specialists support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

This is a great opportunity for mortgage professionals who may want additional flexibility to spend more time with family, transition into retirement, or pursue an advanced education.

As a Customer Service Specialist, you will:

  • Provide excellent customer service, responding to a variety of calls and emails from the mortgage industry and the public on FHA guidelines and procedures

  • Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client’s requests

  • Follow standard operating procedures for various topics, systems, and contact channels

  • Document all of your contacts in a database

  • Keep up to date on FHA mortgage processes and procedures

To be a successful Customer Service Specialist, you must possess:

  • The ability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

  • Excellent time management skills and dependability

  • Strong verbal and written communication skills

  • The ability to work at least 20 – 25 hours per week, Monday through Friday based on business needs

Required Education and Experience:

  • High School diploma or GED

  • At least 2 years of FHA loan origination experience (i.e. loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center experience, or at least 3 years of loan origination experience working with conventional loans and/or other government-backed loans (i.e. FHA, USDA, VA)

  • Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Desired Qualifications:

  • Contact center (omnichannel) experience

  • Bilingual (Spanish/English), verbal and written

  • FHA experience

Come join our rapidly growing team and enjoy these benefits:

  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability

  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year

  • Ten paid holidays per year

  • Ongoing training to support your success

  • Discounted Leidos stock purchase and other Employee Discounts

  • The potential to Work at Home during COVID-19 and possibly beyond, based on your performance

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits.


Pay Range: