Remote Customer Service Representative ( 586910-1B )
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Your ultimate goal as a Customer Service Representative is to deliver a positive experience that solves customers’ challenges in one call. And, while working to resolve issues, you’ll also help to drive sales on products and services that will keep them happy and connected.
What’s in it for you...
As a V Teamer, we’re invested in you. We’ve got you covered with a total rewards package that includes up to $8k/year in tuition assistance, 401(k) savings plan with company match, 8 weeks parental leave, 50% off your Verizon wireless service, and more. View our benefits.
What we’re looking for...
Problem solvers who lead with empathy. When customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you’ll know how to apply your resources to determine the right solutions.
You’re motivated by change. Whether it's using new tools to better serve our customers or trying different ways to generate sales, you’re up for the challenge.
Specifically, you'll need to have:
- Willingness to work a schedule that is primarily evenings and weekends (and occasional holidays).
- High school diploma or GED.
- One or more years of customer service or sales experience.
- Meet all home office requirements and be located in the state of New Mexico.
Even better if you have one or more of the following:
- Demonstrated self-discipline, time management, ability to collaborate virtually.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
Where you’ll be working...
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It’s important to have a private workspace free of distractions to set you up for success. We’ll provide:
- A monthly monetary stipend for internet service.
- Computer equipment.
- Desk and chair options after successful completion of training.
You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.
Click here for specific details on Verizon’s home office requirements.
Ready to take the next step?
If you’re looking for a career that challenges and inspires you, apply today. Once you’ve submitted your application, you may be required to take an assessment (30 mins) and record audio responses to interview questions (30 mins). If you’re selected to move forward, one of our recruiters will be in touch.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).