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Job Details

Service Designer ( R-00074270 )

Customer Service

Customer Service



Mobile, United Kingdom


Job Description:


Leidos are a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

Are you ready for your next career challenge?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

We are looking for a Service Designer to join Leidos.

If this sounds like the kind of environment where you can thrive, keep reading!

Key Responsibilities:

  • Analyse and understand project goals, business requirements and the customer environment

  • Define and develop Use Cases to support Orchestration workflows

  • Develop future state Orchestration workflows that support business processes aligned with ITIL best practice principles

  • Collaborate with Leidos Engineering stakeholders to integrate low level procedures

  • Identify and agree internal and external process interfaces

  • Analysis of the processes to identify change impacts and identify appropriate methods for handling those impacts as part of the overall process implementation plan

  • Develop and document procedures underpinning the processes

  • Develop and document business process test cases

  • Provide support for the business process testing elements of the test cycle

  • Develop process implementation plans

  • Identify process measures and mechanisms for process performance reviews

  • Ensure that all documentation is governed and signed off by the required Authority

  • Ensure that all work is performed in accordance with the Project Plan

  • Ensure that all documentation is provided in a timely manner and meets the required quality levels of the project/programme

  • Report to the Service Architecture Capability Lead

Key skills:

  • Certified ITIL v3/4 Foundation

  • Experienced in Business Process Modeling Notation (BPMN) would be beneficial.

Clearance for Role SC

Pay Range: