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Job Details

Verizon Communications Inc

Principal 5G RAN Service Performance Engineer ( 589179-1AC )

Customer Service

Customer Service



Bellevue, Washington, United States

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We promise our customers the most reliable coverage across the country, and you’ll make sure we deliver on that promise. You’ll be a technical leader and authority in network performance for a large geographic area, proactively identifying new ways to improve speed and quality, and helping to resolve our most complex problems. We’ve got a growing customer base using more devices every day, and their expectations are high—you’ll play a key role in making sure they’re never disappointed.

The engineer is ideally located within the footprint of existing Verizon Ericsson coverage. The Post-GA Centralized Service Performance team is a team with an often changing and wide range of responsibilities and opportunities. Our primary mission is to assist sub-markets in network optimization by leveraging the work of multiple sub-markets, communicating and assisting in investigations, and investigating/escalating multi-sub-market issues. The responsibilities for this role include both national and Ericsson-specific items. They include, but are not limited to, the following:

  • Provide CBRS and LAA performance guidance (National).
  • Direct and design eNodeB, gNodeB parameter trials, analyze nationwide adoption by all sub-markets.
  • Help sub-markets monitor their adoption of key recommendations and initiatives.
  • Document key knowledge in the shared environment of gSuites, NCT, and Slack.
  • Develop and support VSON algorithms.
  • Prepare sub-markets for upcoming eNodeB SW releases or any other upcoming activity that may result in KPI impact.
  • Train sub-market engineers on new functionalities and technologies (e.g. Nationwide 5G, Midband and SA 5G, Dedicated NR, etc).
  • Analyze 3rd party drive results, identify trends, and make recommendations as needed.

***This role can be located out of any US based Verizon hub locations.***

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’re a technical expert and a self-starter who encourages team members and business partners to exceed expectations. You constantly see through the eyes of a customer, and you bring that perspective to everything you do. Your natural curiosity drives you to track down problems and collaborate with others to develop solutions.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel.

Even better if you have:

  • An engineering degree.
  • Strong and proven presentation and verbal communication skills.
  • Capability to communicate to large (100+) audiences via periodic conference calls.
  • Expertise in 5G NW, UWB, and C-band.
  • Expertise in LTE, VoLTE, and 5Gfunctionality and messaging (RRC setup, handover, carrier aggregation).
  • Expertise on LTE advanced functions and what it takes to get to 1Gbps DL speeds.
  • Proficiency in all of RTT, ALPT, ELPT, NCWS, DMAT, TrueCall.
  • Strong relationships with at least one submarket Ericsson SP team.
  • Expertise in Ericsson RAN equipment and database parameters.
  • Expertise in Ericsson RAN O&M interface.
  • Existing strong relationship with any of the Centralized Service Performance team.
  • Strong relationships with Centralized Service Performance teams, Maintenance Engineering team, planning team, and/or VSON team.
  • Ability and willingness to teach a large or small audience.
  • Capability to listen to different viewpoints and look at data to come to unbiased conclusions on recommendations.
  • Out-of-the-box thinker, challenging the status quo (parameters, design).
  • Supporter of automation. Ideally some automation background like a scripting language, Excel macros, or Tableau.
  • Ability to lead RAN issue investigations and bring in and direct resources (local team, HQ, vendors) as needed.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).