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Job Details


Customer Support Engineer ( R-00084062 )

Customer Service

Customer Support

Yearly

No

Chantilly, Virginia, United States

Description

Job Description:Job Responsibilities:
  • Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
  • Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
  • Monitor system performance and take corrective actions as required
  • Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
  • Investigate and resolve user application access issues.
  • Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
  • Document incidents, workaround, root cause analysis, and corrective actions
  • Perform system checkouts and testing of system upgrades and patches in the operational environments
  • Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
  • Independently represent the program in supporting consumer or mission partner maintenance activities
  • Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
  • Review and report meaningful metrics
  • Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Requirements/Qualifications:

  • BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree.
  • Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
  • Ability to quickly learn new software and IT concepts
  • Strong problem solving and decision making skills
  • Ability to work autonomously as well as an integral member of a team
  • Linux/UNIX experience
  • May need have shift schedule ability to work Panama shift schedule, to include weekends when needed.

Clearance Requirements*

Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Pay Range:Pay Range $57,850.00 - $89,000.00 - $120,150.00