Customer Support Engineer

Description

Job Description:

Job Responsibilities:

• Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
• Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
• Monitor system performance and take corrective actions as required
• Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
• Investigate and resolve user application access issues.
• Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
• Document incidents, workaround, root cause analysis, and corrective actions
• Perform system checkouts and testing of system upgrades and patches in the operational environments
• Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
• Independently represent the program in supporting consumer or mission partner maintenance activities
• Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
• Review and report meaningful metrics
• Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Requirements/Qualifications:

• BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree.
• Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
• Ability to quickly learn new software and IT concepts
• Strong problem solving and decision making skills
• Ability to work autonomously as well as an integral member of a team
• Linux/UNIX experience
• May need to have shift schedule ability to work Panama shift schedule, to include weekends when needed.

Clearance Requirements*

Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

***This position can be located at either our Chantilly, VA or St. Louis, MO locations***

This is a funded position but contingent upon the security clearance crossing over

Pay Range: