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Job Details

Customer Support Specialist (Corporate Card)

Customer Service

Customer Support


Kuala Lumpur, Malaysia

Job Description

The Position

The Corporate Card Support Team Specialist will work with a team of around 40 professional Source to Settle (StS) colleagues in the Center delivering and managing end to end StS processes, ensuring all StS processes and transactions comply with accounting standards, policies, SOX and statutory requirements for Organon in all global regions.


  • Oversee operations and manage activities of the corporate card program to ensure timely processing, maintain quality and take corrective action when necessary.

  • Manage relationships with Organon Corporate Card Provider, including approval of corporate card applications.

  • Understand and apply applicable policies to answer questions concerning cards.

  • Provide optimal customer service for corporate card inquiries.

  • Educate cardholders regarding policies and procedures related to card usage.

  • Work with all relevant parties to make sure Corporate Cards and EEM data are accurately and timely loaded into Organon reporting systems.

  • Act as the Card Program Administrator which means to be familiar with all aspects of the Program, including but not limited to, billing procedures, number and status of Accounts, status of Cardholders, notice requirements, status of late payment charges and perform necessary functions in corporate card provider’s systems.

  • Partner with Organon Treasury for process related to Centrally billed Accounts.

  • Identify, create, implement, or update consistent training materials and SOPs related to global cards.

Required Education, Experience and Skills:

  • Bachelor’s Degree (in Finance preferred).

  • 3 + years of prior experience in management of Corporate Card program (is a plus).

  • Excellent analytical and communication skills, both written and oral.

  • Well organized, highly motivated, process-driven and results-oriented with the ability to balance priorities, work under pressure and assume responsibility in a multi-tasking environment.

  • Ability to work independently, capable of handling multiple projects and deadlines simultaneously. Strong ability to coordinate action across dispersed global workforce.

  • Teamwork orientation with strong customer service and collaboration mind-set.

  • Problem solving and critical thinking.

  • Fluency in written and spoken English.

  • Microsoft Office (Excel, Word, Outlook, Power Point, Teams).

  • Microsoft Power BI (is a plus).

  • ERP (SAP is a plus) system.

  • Familiarity with ServiceNow.

  • Card provider systems.

  • Concur (is a plus).

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

If you require reasonable accommodation(s) in completing an application, interviewing, or otherwise participating in the employee selection process, please email us at

Search Firm Representatives Please Read Carefully
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

No Travel Required

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R525162