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Job Details


Leidos

IT Close Support/Customer Support (Senior) ( R-00043074 )

Customer Service

Customer Support

Yearly

No

Reston, Virginia, United States

Description

Job Description:

Leidos is looking for a senior Information Technology (IT) Service/Help Desk Support Specialist supporting a new opportunity. The successful candidate will support continuity of our customer’s mission by helping ensure secure, reliable, and uninterrupted availability of IT systems.

Primary Responsibilities

Overall responsibilities include:

  • Provide contact and incident resolution to customers with hardware, software, and application problems.
  • Provide in-person and remote troubleshooting support to customers.
  • Document incident resolution and status in incident database tools.
  • Provide polite and friendly customer service.
  • Install system wide software and assist with fine-tuning system performance.
  • Understand dependencies across hardware and software components.
  • Create and manage user accounts, including administrator and service accounts.
  • Provide input and update to standard operating procedures.
  • Participate in organizations change management process.

Education & Experience

  • Requires high school diploma or equivalent and 3-5 years of prior relevant experience

IND

External Referral Bonus:Eligible

External Referral Bonus $:5000

Potential for Telework:No

Clearance Level Required:Top Secret/SCI with Polygraph

Travel:No

Scheduled Weekly Hours:40

Shift:Day

Requisition Category:Professional

Job Family:Customer Support

Pay Range: