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Associate Representative.SLS Customer Support (096018)

Customer Service

Customer Support




A. Rpondre aux appels entrants des clients en adoptant les comportements de service la clientle appropris.B. Assister les clients en leurs apportant laide et le support ncessaire.C. Grer et optimiser la relation clientD. Identifier de manire proactive les besoins des clients ainsi que leurs exigences, et recommander les services les plus approprisF. Mettre l'accent sur une exprience client positive selon les normes de EatonG. Rpondre aux questions relies au service et l'approvisionnement de service, en suivant les directives prtablies.H. Rpondre aux questions de facturation de base QualificationsBac + 3 Techniques de vente et Commerce ou EquivalentCommunication en franais comme en anglaisConnaissances en relations clientsRactivit et attention porte aux dtailsMatrise de loutil InformatiqueWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: Europe, Middle East, AfricaOrganization: AfricaJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: NoEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.