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Associate Customer Support Representative (094495)

Customer Service

Customer Support




If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to an Associate Customer Support Representative- APAC Region in Eatons Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals.The primary responsibility of this role is to enter Orders/ Quotes into ERP system. Manages customer orders/quotes/portals/schedules by maintaining accurate customer information, validating price, verifying order terms and conditions, confirming scheduling rules and entering shipment, quantity and date information. To drive customer focus through Order Entry, Quotes & Portal activities. Excel in Order Management at back end and support sites in enhancing front end customer support. This exciting role offers opportunity to:+ Manage work source which are Mailbox, Portals and SharePoint.+ Enters/process new orders from customers through order entry systems, with emphasis on error-free order management. Enters/process changes and cancellations from customers through order entry systems using established business rules.+ Maintains accurate and organized order files, order acknowledgments and customer contact Information.+ Proactively communicates in a timely manner with internal and external customers (optional) about order verification, order status, pricing and shipment status.+ Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.+ Competency : High learning agility and able to analyze, adapt, understand complex requirements of Order management.+ Fosters an environment which promotes Eatons goals and philosophy, encourages continuous improvement and builds customer relationshipsQualifications+ Graduate/Post Graduate+ Data entry skills, including proofreading+ MS Office (Outlook, Word, Excel, etc.)+ Phone skills and customer communication skills+ Keyboarding skills required typing and 10-key. Minimum speed 35 WPM+ Flexibility and ability to multi-task required.+ Mathematical skills+ Reasoning ability+ Problem Solving SkillsYes! Because you are the one we are looking for, we hope to hear from you now!Job tag: *LI- JS1We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: MarketingRegion: Asia PacificOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.