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Job Details


Representative.SLS.Customer Support.Technical Support (094090)

Customer Service

Customer Support




Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for PQ products and related service maintenance contracts Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries Constant copperation with sales, service and PQ product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer Able to detect and escalate problem or error with data that he/she is responsible for Proactive participation in team related tasks (projects, events, visitors, extra tasks) QualificationsBachelors degree (BS/BA) from an accredited institution or equivalent professional degreeCustomer service experience preferably on electrical/IT/telecommunication businessExcellent and Comprehensive knowledge of Eatons products and services on Electrical PQ products. Detailed and advanced knowledge and competency in Eaton proprietary tools and applications: ERP, CRM, Case Management, and other Eaton Tools (Oracle, JOE, etc.)Good analytical skills to manage databases of customer data with high reliability, Proficient in creative problem solving, conflict resolution, and managing priorities. Able to support other team members beside daily workWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: Europe, Middle East, AfricaOrganization: AfricaJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.