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Iberia Service Operations Manager (093808)

Customer Service





Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment.Role: Iberia Service Operations ManagerLocation: Barcelona, SpainThis role leads, develops and manages the Service Operations business in the Mediterranean Cluster for the Iberia services Organization. This includes Power Quality, Power Distribution Service Operation, Field Engineering and Service Coordination. Responsible for creating a compelling Service Value Proposition for Iberia market and development of the Mediterranean Cluster supporting growth, innovation and profit plan requirements, whilst applying the Eaton standard work practices as defined by Eaton Business System and driving Eatons Zero Safety Culture. Looking to drive operational synergies between the Services operations from Power Distribution, Power Quality and other divisions that may become in scope.Your Key Deliverables+ Enure the highest level of safety standards are implemented and aligned with MESH, Eaton's Zero Incident Safety Culture as well as national guidelines and procedures.+ Management of Field Service Engineering teams. Ensure efficient utilization of Engineer force, compliance to EHS regulations, Field Audits, Training and development.+ Develops, inspires, motivates and manages the team in line with the Eaton Leadership Model to achieve business goals.+ Drives Operational Standardization across the Cluster, including operational improvements in field engineering , back office functions and service coordination in the Cluster and Budapest BSC+ Act as senior escalation point for customer, technical and operational escalations, coordinating with available teams to resolves issues. Work needs to be coordinated with Points of Contact in the factories, technical teams and EMEA Services+ Facilitate as applicable in the implementation and delivery of improved Field Service Systems+ Contribute to the EMEA Service Strategic Plan to ensure growth and sustained profitability in line with Eaton's overall strategic goals - particularly focused on EMEA productivity expectations.+ Defines performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organization.+ Interact with the EMEA Central Service Operation Manager on standards implementation, and participate in identifying, defining best practices and new standards+ Interact with other operational teams in the country (Power Distribution, Life Safety) to identify and implement synergies.Are you? QualificationsRequirements+ Minimum Degree Level or equivalent, preferably engineering or business operations related or proven industry experience.+ Proven track record in Operational Management, knowledge of field engineering services, experience in the electrical / mechanical industrial.+ IT literate.+ Good communicator, able to work well with others, able to plan, organize and prioritize.+ English & Spanish fluent.Then we want to hear about you!What Eaton offers+ Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully+ Great promotional opportunities We encourage internal promotion, whenever possible+ Learning & Development - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities #LI-YH1We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: Europe, Middle East, AfricaOrganization: Sales EMEAJob Level: Team Leader/SupervisorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: YesDoes this position offer relocation?: NoTravel: Yes, 50 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.