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Offering Manager, Storage as a Service Operations (348154BR)

Customer Service




Texas, United States

IntroductionReady to re-imagine the product management role? At IBM, as an Offering Manager, you are responsible for the full lifecycle of an offering: from validating need to determining the business model and defining the solution requirements. Going beyond the traditional focus of timetables and budgets, you use your keen insights into what customers want in their own business plan - and work across disciplines to build the best solutions to a problem. If being the CEO of your offering excites you, consider an offering management career at IBM.Your Role and ResponsibilitiesSYSzART19 / #GHOST+ As Offering Manager for Storage as a Service, you will be responsible for:+ Building the end-to-end lifecycle of Storage as a Service delivery+ Defining and managing delivery process such as:+ Capital asset management+ Subscription metering/monitoring and billing+ Shipping and Services coordination+ Subscription renewals+ Asset reuse and disposal+ Contract management+ Defining customer engagement touchpoints and maintaining a high NPS+ Developing customer journey metrics to track the end-to-end customer experience that ultimately drives customer subscription growth and subscription renewal+ Developing the Storage as a service roadmap+ Working closely with field sales teams and channel partners to support the sales processPreferred locations for this role are: RTP, NC, Austin, TX, Littleton, MA, Silicon Valley, CARequired Technical and Professional Expertise+ 10+ years experience in the Technology Industry, 3+ Years Storage experience; preferably in product management or -aaS delivery process management and operations+ 5+ years of significant demonstrated experience in pricing strategies, and cloud business models: SaaS, PaaS, IaaS+ BA/BS required; MS/MBA preferred+ Experience with requirements management required+ Executive-level written, and verbal communication skills required+ Demonstrated Cross-functional leadership, influence and collaboration capabilities requiredPreferred Technical and Professional ExpertiseNoneNoneAbout Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.