Service Supply Chain Planner (Repairable) ( R-00089795 )
The Service Supply Chain Planner (Repairable) will be responsible for supporting the needs of the customers across the global install base. The Service Planner will maintain the reverse logistics of all field returns, trunk inventory and RMA products, as well as establishing a refurbishment process and coordinating the repair of materials at suppliers and within the factory locations.
Specific Roles and Responsibilities:
- Manage the shipment of materials to support customer needs and requirements
- Partner with Engineering to identify field replacement units (FRUs) that can be refurbished and put back into inventory with a goal of reducing service costs
- Analyzing usage and install base information in order to forecast, and establishing and managing DC min/max stocking levels, including evaluating new FRUs,
- Work closely with Logistics Analyst to ensure 3PL part master have been updated when new products are introduced
- Partner with Return Material Authorization Specialists for timely shipments of assets from the field
- Develop KPIs and reporting to track and present opportunities and cost saving for Leidos
- Optimize and continuously improve processing and disposition of all field returns
- Identify and resolve conflicts with material availability, capacity availability and order promise data integrity.
- Support master data maintenance. Ensure supplier and lead time information is accurate
- Identify material shortages and partner with Sourcing/Buyers to resolve
- Stakeholder in the Engineer Change Order (ECO) and Engineer Change Request (ECR) process, and manage implementation and material availability as needed to support the Install Base
- Support business execution of upgrade programs, and initiatives that may include last time buy needs, phase-outs and redesigns
- Provide analysis in developing a service inventory forecast
- Bachelor’s Degree (in Business or Supply Chain) or 4+ years of equivalent experience
- 4+ years related experience planning in a service or refurbishment manufacturing environment
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Working knowledge and experience with ERP (Cost Point, Oracle) and CRMs
- Ability to learn and adapt to various ERP and/or planning systems
- Energetic, people-oriented person that can foster cooperation and results
- Self-motivated, pro-activate and attention to details
- Great time management skills, work well with deadlines and work well under pressure.
- Ability to adapt and complete unexpected requirements
- Excellent, concise and accurate communication skills across the organization and with various stakeholders of all levels
- Microsoft Office Suites (Word, Excel, PowerPoint, Outlook) efficiency
- Six Sigma or Lean Certification (Yellow or Green Belt)
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.