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Customer Experience Sales Specialist – Resp – New Orleans – Remote (345281BR)

Customer Service




New Orleans, Louisiana, United States

769 million. That’s how many lives our products touch. At Novartis, being there when and how it matters most for our patients and customers allows us to live our purpose and help bring maximum impact to health outcomes.<br><br>Furthering our commitment to transforming medicine for patients, Novartis is embarking on an ambitious and exciting journey to reinvent how we use technology, data, and customer insights to better serve our consumer’s needs and put them on a path to better health. This includes taking bold approaches that begin with a customer-centric mindset and harness the power of today’s digital and data-driven healthcare revolution to continue to improve and extend even more people’s lives.<br>• Do you want to help people understand their disease and how to seek out the proper treatment for it?<br>• Do you want to support patients achieve the best possible outcomes?<br>• Do you want to deliver a leading customer experience at all touchpoints?<br>• Do you want to be at the forefront of leveraging today’s technology advances to create tomorrow’s healthcare innovations?<br><br>We believe the answers are found when curious, adventurous, and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to utilize the power of digital and data to individualize and maximize interactions with customers. Where you’re empowered to not fear failure when taking smart risks. And most importantly, where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.<br><br>Job Purpose: <br>The Customer Experience Sales Specialist will be the backbone of the new custodial approach to meeting customer needs in a dynamic market. The Respiratory Customer Experience Sales Specialist will provide a single point of contact and seamless customer approach to Healthcare Providers, Key Accounts and Local Systems of Care. The Customer Experience Sales Specialist will be responsible for understanding the needs of key providers, accounts and systems of care in the Respiratory market. In our Unbossed and Accountable Franchise, you will be responsible for optimizing the customer experience and accountable for the strategic business plan. They will deploy face-to-face and virtual approaches based on the needs of the localized area. <br><br>This is a remote opportunity. <br><br>Your Key Responsibilities: <br>• Responsible for educating HCPs and all appropriate patient facing customers on our respiratory product and providing appropriate patient resources and education on access and reimbursement. <br>• Responsible for pull-through of marketing strategies and tactics. <br>• Develop strategic business plans that account for key customer needs, targeting, time management and use of Omni-channel marketing materials. <br>• Triages buy and bill, contracting, specialty pharmacy, and in-depth payer issues to the Field Reimbursement Manager or Business Engagement Manager.<br>• Understands the needs of key HCPs and their teams (Respiratory Therapists, Asthma Educators, Care Navigators), and educates on the need for disease management and control. <br>• Identify and refer appropriate matters to the Systems of Care team to provide deeper business analytics for Systems of Care, and Key Accounts.<br><br>[#video#•{#400,300#}#/video#]