COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who we Want

Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.

Insightful advisors. Managers who lead strategy development and provide guidance to teams

What you will Do

The role of the Service Delivery Senior Manager is to ensure the value is achieved as anticipated form the outsourced relationships under management and the overall services are delivered as expressed in the Statement of Work and related exhibits, service levels for outsourced services/functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Supplier are minimized.

This role will monitor compliance of the Supplier against Service Level Agreements (SLA) across all outsourced Services across the sales, service & field inventory areas to include: performing regular performance reviews, monitoring service level and service management issues, and developing new/amended SLAs and metrics.

The individual in this position will oversee planning and forecasting of outsourced service consumption, quality of service across services and ensuring client satisfaction with the IT services delivered. This position is responsible for ensuring the highest level of service quality, closely partnering with Service Managers, Service Integration Manager, "ITIL Service Management" process owners and managers, Corporate IT, Architects and other stakeholders to guarantee compliance with strategy, policies and standards for the entire lifecycle of the services delivered.

What you need

• Bachelor’s degree in Computer Science, Information Technology or the equivalent required
• 10+ years in a leadership role including experience leading a team, setting priorities and plans to meet business goals and objectives, influencing senior-level management and stakeholders
• Minimum 10+ years’ experience and demonstrated knowledge and understanding of Financial, HR & Compliance related platforms including: Concur, Coupa, Workday, Hyperion, Vertex, SLMS platforms.
• Demonstrated experience in Provider and sourcing Management, experience in ITIL-based Service Management role, preferably Service Level Management.
• Medical device or other regulated industry preferred

This job may be performed remotely from anywhere in the United States, except that this job may not be filled or performed in Colorado.

#LIremote

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com