Customer Experience Supervisor (R458755)
Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are >=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker's vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
Who We Want:
Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members
Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
What You Will Do:
Leads the team to provide outstanding service to customers, both internal and external for all requests.
Manages resources throughout the day and effectively addresses team escalations.
Will partner with other supervisors and team leads to deliver on departmental requirements, needs, and goals.
Will direct the success of assigned team by managing people, equipment, and workload/capacity to meet customer needs.
Effectively addresses issues that arise with the team throughout the day.
Drives team continuous improvement initiatives.
Collaborate with Operations and Distribution to ensure the order to shipment process is efficient and supports the customer’s needs.
Interview, hire, train, develop, and engage top talent while ensuring a pipeline of talent is established for future roles.
Utilize SAP, Salesforce.com, MS Office Suite, Teams, GIM, Genesys
What You Will Need:
5+ years of customer service-related experience/ 2+ years of leadership experience preferred
Bachelor’s degree preferred
Experience with SAP, Genesys, Salesforce.com, MS Office Suite, Lean process improvement preferred
Must have excellent communication skills via phone and email.
Continually prioritize work and follow up with multiple departments, customers, and external teams.
Must be able to analyze and resolve customer service-related escalations of a moderate to diverse scope using independent judgment.
Ability to solve problems independently and quickly.
Strong multitasking ability to actively listen to customer requests, complete those requests at the same time, and potentially have other tasks that are being worked on simultaneously.
Ability to communicate cross functionally with customers, sales force, team leads, managers, and co-workers in both written and verbal communication.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com