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Job Details


Stryker

Depot Service Supervisor (R459883)

Customer Service

Supervisor

Yearly

No

Fort Lauderdale, Florida, United States

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are >=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker's vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.


What you need

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.

What you will do

  • Teach, coach, mentor and grow a team, conduct regular performance appraisals and evaluate employee performance
  • Resolve customer satisfaction matters by providing solutions to complex product issues
  • Attend and or lead daily meetings and communicate business results /metrics clearly at all levels of the operations business
  • Drive team performance in line with department and business goals
  • Work with leadership and technical project leads in other department to progress planned & unplanned corrective action, project support, continuous improvement activity, and identify opportunities for improvement for the service organization
  • Manage the technical aspects of the business, understand root cause of potential issues, and implement resolution
  • Responsible for the attracting, developing, inspiring and retaining talent
  • Manage labor through OT approval and time card management
  • Evaluate employee performance through various means, such as talent reviews and common annual reviews, and enforcing company policies through appropriate disciplinary measures, with guidance
  • Ensures compliance with established regulatory, quality, legal, corporate, and human resources policies and procedures, including participation in audits
  • Review Service Demand of Robotic Components & Instruments and ensure Depot Resources are aligned with Service needs of the business.
  • Establish and maintain system for recurring internally-ran audits/quality-walkthroughs to ensure compliance to quality controls, business processes, and
  • Establish and maintain structure to intake and adjudicate internal Service requests (R&D, Marketing, MEC, etc) with the capability of to intake feedback from the Service requests.
  • Responsible for intake, processing, and storage of Inventory utilized for Service requests. Including but not limited to executing physical counts and proper ServiceMax/ERP transactions
  • Assist with the international development and expansion of the Mako Service model.
  • Ownership of NC/CAPA activities related to or originated from Depot Service.
  • Insulates service margin by providing cost effective alternatives for replacement activities (examples include; repaired FRU, CPO, up-rev'ed components, etc)
  • Drive service margin by expanding Mako's service offerings (Int'l Repair/Return, CPO, etc) and reducing of high-cost/low-margin activities
  • Represent, as necessary, the needs of the Mako Service organization beyond Depot Service.

What you need

  • Bachelors degree or equivalent required
  • 2+ years of experience required

Additionally what you will need

  • Previous leadership experience is preferred
  • Experience in a Production, Manufacturing, Repair, Customer Care/Support role is preferred
  • Computer skills: Proficiency in Microsoft office suite required, additionally Salesforce experience is preferred
  • Prefer knowledge of Lean tools (Six Sigma, Visual Management, Value Stream Management)
  • Proven history of process improvement and waste reduction
  • Strong analytical, and problem-solving skills
  • Demonstrated customer service orientation. Demonstrated interpersonal and communication skills
  • Proven record leading a results-oriented team
  • Demonstrated efficient work methods and an ability to handle multiple concurrent tasks

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com