Education Developer

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesAs a learning developer, you will be a member of a global education team that creates education solutions for people who support and repair IBM and multivendor products. You will be collaborating with a team of people around the world. In this role, you will be a member of an interdisciplinary team of creative writers, courseware tool developers, editors, and media specialists. You will participate in many aspects of the analysis, design and production of learning solutions, such as, analyzing content; writing scripts; developing test items; creating course materials; authoring courseware using authoring tools; creating media, graphic art, audio, and video; and editing the final product prior to delivery.Your deliverables might include blended learning materials, instructional guides, job aids, performance support, and technical documentation to support the delivery of classroom or virtual delivery environments. You will work with the project team, the customer and subject matter experts. You will participate in assessing the requirements; establishing guidelines and writing standards at the beginning of the project. You will draft the recommended solution. Then, you will gather, develop, and assemble the solution content. You will author the courseware or deliverable, including creating the audio, video, or graphic art; providing editorial support; and performing the final review of the solution prior to delivery to the client. Other skills that apply to this job role include the ability to clearly organize information and communicate; basic project management skills such as tracking tasks, estimating time commitments, and managing to a schedule and budget; editing skills; knowledge and application of IBM and non-IBM standards and style guidelines and intellectual property requirements; and how to develop information across a blend of delivery methods. The employee focuses on individual/team objectives and development of professional effectiveness.Desired skills are technical writing, repair of I/T equipment, and working knowledge of industry standard authoring tools, including: Articulate Storyline, Microsoft Word, Microsoft PowerPoint, Camtasia, Acrolinx, and Moodle. Position requires the ability to absorb professional knowledge quickly and develop skills.Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.Perform problem solving, such as recognizing job-related problems, analyzing causes using existing techniques or tools, then preparing and recommending solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.You will work on professional projects and your work is often reviewed for developmental purposes. You will understand the standard mission of the professional group and vision in own area of competence. You may directly influence people in your own project. You will be required to coordinate activities of less experienced or less knowledgeable team members.In this role, you will be accountable for individual or team results. You will contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.Required Technical and Professional Expertise+ 2 years technical writing experience+ 2 years I/T hardware repair experience+ Proficiency in authoring software+ Proficiency in global English+ Negotiation skillsPreferred Technical and Professional Expertise+ Project Management+ I/T Certification+ Creation of graphic arts+ Video productionAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.