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Job Details

UnitedHealth Group

Senior Training Manager - Quezon City, NCR (108742900)

Education and Training




Quezon City, Metro Manila, Philippines

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.

Primary Responsibilities:

  • Demonstrate knowledge of the business environment and business requirements (e.g., strategy changes, emerging business needs)
  • Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs)
  • Manage the assessment of performance gaps to drive identification of the business need
  • Identify the root cause of performance gaps and the role of training in addressing them, if any
  • Identify non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics)
  • Evaluate learner readiness to tailor planning of training solutions
  • Translate business needs into training/development needs
  • Identify/select appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption
  • Leverage all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education)
  • Responsible for management of one or all of the Training functions of Design, Delivery and Delivery – Operational
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
Potential Candidate Profile:

  • Demonstrated Capability. Minimum 5 years of built relationships with Senior Managers/CXO in Learning/Talent Development role or Organizational Development/Management Consulting, preferably in industries like tech and healthcare
  • Brings Design Experience. Showcase completed learning and development interventions that are purposely designed to meet client stakeholder needs
  • Industry Relevant. Strategic and able to utilize industry knowledge in diagnosing and developing recommendations. Knowledgeable on various assessment tools and learning platforms, including curation from open-source materials relevant to developing learning capability
  • Agile Project Manager. Independently develop agile and iterative strategies and recommendations while maintaining measurements of success in multiple projects
  • Thrives in Ambiguity. A self-starter, dives into the complexity of the business and returns with ideas and a point of view. Flexible with schedules and scope as the business needs arise
  • Excellent Facilitation Skills. Exceptional facilitation skills and experience in running sessions across all levels including senior and executive learners. This role will flexibly split between consulting for projects and facilitating interventions as required
  • Has a Growth Mindset. Does not shy away from rolling their sleeves to get the work done. Exhibit desire for continuous improvement. Post-graduate degree an advantage
  • A seasoned Training Senior Manager in a BPO work environment, able to manage big ramps and handle multiple Line of Business

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.