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Job Details

Bristol Myers Squibb

Quality Training Client Manager

Education and Training




Summit, New Jersey, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Quality Training Client Manager will effectively partner with clients to understand business and performance needs, identify root causes for gaps and implement learning solutions that contribute to improved performance and business systems. The Manager will implement highly targeted and focused task/role‐based curricula for clinical and commercial CAR‐T manufacturing facility and partner with functional subject matter experts and global training function to develop training content and curricula structure based on training needs analysis.

Additional Role Responsibilities:

• Drive training program changes that will enhance quality of program and improve time to competency.

• Develop training metrics and KPIs to measure learning effectiveness.

• Actively participates in cross‐functional, site, network and global training improvement projects.

• Design strategies and develop implementation/sustainment plans for training and development projects.

• Lead and manage learning projects including; meeting planning and facilitation, project plan execution, and communication.

• Ensure alignment of learning deliverable through the life cycle of learning projects.

• Drive training program changes that will enhance quality of program and improve time to competency.

• Develop training metrics and KPIs to measure learning effectiveness.

• Provide Organization Change Management support as needed.

• Conduct and document lessons learned, measure effectiveness of learning solutions and ensure continuous improvement.

• Evaluate costs and options and make recommendations for performance solutions.

• As needed, train and interact with employees from all levels of the organization and employees with varying levels of expertise.

• As needed, partner with the project team, subject matter experts and instructional designer to develop training materials based on needs analysis of current and future state business process and procedures.

Role Requirements:

• Bachelor's degree in Life Sciences, Biotech, Pharmaceutical, Business or similar field of study, or equivalent work experience.

• A minimum of 3 years of work experience developing and delivering training.

• At least 2‐3 years working in a cGMP or regulated environment.

• Ability to work effectively as a business partner by maintaining positive relationships with credibility and trust.

• Team‐orientated approach; able to quickly and consistently establish rapport and collaborate effectively with clients, team members and partners.

• Ability to anticipate and solve problems before they become critical and involve leadership when appropriate.

• Must be able to understand and implement a successful training needs analysis and recommend performance solutions that will be both cost & time effective.

• Ability to convey both technical and non‐technical material in a clear and concise manner.

• Exceptional training and facilitation skills.

• Excellent written and verbal communication skills.

• Ability to create and evaluate the effectiveness of implemented training solutions; strong analytical skills.

• Commitment to achieve results by applying hard work, planning and organization, knows how to get things done both through formal and informal networks.

• Ability to manage multiple priorities simultaneously, have a strong drive, sense of urgency and orientated on results.

• Knowledge of adult learning methods and strategies and techniques.

• Knowledge of instructional design theory and implementation

• Excellent Microsoft Office skills

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.