Sales Education Training Manager (Mako) (R453658)
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
What you will do:
The Sales Education Training Manager will be responsible for strategically designing, executing, leading and managing all aspects of the Mako training courses serving to provide new members of the Mako organizations with foundational product knowledge of the on label usage of orthopedic implants, on label application of the orthopedic instruments in the surgical setting and product selling skills. The Sales Education Training Manager will act as a subject matter expert in the Joint Replacement/Robotic portfolio and be responsible for developing and leading a variety of sales, product and technology training programs tailored to specific field and organizational needs including varying levels of sales (from new hires to sales managers) to Marketing product managers and product design engineers.
Essential duties and responsibilities
Responsible for training new members of the Joint Replacement/Mako organizations, including competitive hires and new sales managers through strategically designed and executed structured training courses
Successfully lead and educate groups of approximately 30 sales reps with varying levels of industry experience at a given time (including sales associates, reps, competitive reps and sales managers).
Responsible for strategic alignment of course objectives, content and workshops to deliver on Marketing objectives and salesforce needs.
Identify surgeon consultants to strategically incorporate into training courses and build positive working relationships to enhance content of courses specific to needs identified.
Lead and create training courses and workshops based on sound adult learning principles and identified business needs.
Maintain and increase awareness of competitive offerings and incorporate into product and sales training programs as applicable.
Work with product managers to strategically incorporate new products, messaging and content into programs and courses
Deliver effective facilitation, presentation and coaching skills to course attendees throughout training courses; provide constructive feedback to sales managers
Perform training needs assessments in partnership with the Sales Education, Sales Leadership and Marketing teams and create targeted training programs to meet identified business needs.
Translate business needs into clinical training programs.
Participate in key marketing platforms through partnership with the Sales Education and Marketing teams.
Partner with Marketing to provide educational and adult learning expertise as well as voice of customer feedback (field perspective) for Marketing programs and projects
Evaluate program quality and partner with the Sales Education team and other business partners to continuously improve training courses
Maintain knowledge and understanding of trends and changes in healthcare and orthopaedics.
Model compliance throughout all activities and interactions.
Maintain and track training documentation, ensuring records are complete for all sales school attendees.
What you need:
Bachelor’s Degree in a relevant field of study (business or medical discipline preferred) or equivalent.
Prefer professional Training certification
6+ years of work experience. Experience in medical device sales, marketing or equivalent preferred.
2+ years of experience teaching selling skills in a relevant capacity preferred
Demonstrated ability and confidence in leading large group discussions and influencing others
Demonstrated expertise in relevant products, technology, disease states, human anatomy and biomechanics
Proven experience with product responsibility and interfacing with surgeons
Proven ability to teach complex subject matter to individuals with vast degree of variance in experience
Proven expertise in large group facilitation, adult learning methodologies and presentation skills
Established knowledge of the selling process and sales skills
Demonstrated ability to understand and embrace new technologies
Demonstrated skill in written and verbal communication
Demonstrated organizational and planning skills
Demonstrated critical thinking and problem solving skills
Well versed in MS Office (PowerPoint & Excel)
Ability to confidently and skillfully lead sawbones demonstrations for large groups specific to area of expertise
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program.