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Job Details

UnitedHealth Group

Training Supervisor - Quezon City, NCR (110951161)

Education and Training




Quezon City, Metro Manila, Philippines

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

Primary Responsibilities:

  • Lead a team of trainers / learning partners to execute Capability Development team’s initiatives and meet goals
  • Conduct training for newly hired operational team members on core systems, processes, and applications
  • Define goals / KPIs aligned with the business goals and strategy and execute learning initiatives to meet these goals
  • Serve as a learning & development consultant to BU Heads, partner with Engagement managers to understand their learning and development requirements, plan and implement learning solutions that address their needs
  • Implement training plans in the engagements, drive performance and career management initiatives through individual development plans of employees
  • Analyze organizational learning needs through assessment of competency gaps, performance metrics, employee surveys and voice of the customer
  • Assist in building a learning & development curriculum based on the needs identified, aligned to the competency framework within the organization
  • Drive adoption of various learning solutions including classroom, e learning and new age innovative technology driven learning methodologies
  • Measure effectiveness and outcome of training solutions, justify ROI on training spends
  • Define learning & development metrics and create dashboards for Capability Development and present them in management reviews with actions for improvement
  • Develop content and design soft skills training modules focused on defined competencies and the audience requirements
  • Facilitate and deliver trainings on diverse leadership and professional skills for mid to senior managers in the organization
  • Ensure learning & development processes are aligned to the standard operating procedures achieve full compliance in internal and external audits
  • Manage new hire, refresher trainings and compliance based behavioral training to new and existing operations employees
  • Coach, counsel, and monitor trainers based on their needs
  • Robust communication & collaboration with the US counterparts and internal departments; Ops, HR, Quality
  • Ensuring audit guidelines adherence & readiness
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • College Graduate of any course or has completed 2 years in college
  • 3+ years of Supervisor experience in a BPO Training environment
  • 3+ years of BPO Operational Training experience
  • Experience in People Management and Mentoring
  • Experience in Performance and Metric Management
  • Experience in Project and Stakeholder Management (internal and external)
  • Experience in Instructional Design
  • Microsoft Application proficiency (with the ability to Pivot, Report, Dashboards, Analyzing Metric Data and Medium Complexity Formulas)
  • Excellent Communication and Writing skills
  • Open to work night shift

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.