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Technical Support Engineer PDD (093460)

Engineering and Architecture

Aerospace Engineer




Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work.Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?Join our Engineering team to provide technical product support (pre-sales and post-sales, Level 2) for electro-mechanical products of the Power Distribution Division. The main activities to be covered are related to handle technical inquiries in multiple aspects as well as product management support.You will be responsible for interfacing with sales engineer, local field service engineers, application engineers, L1 technical support, local colleagues, area managers, quality department, product management, R&D to handle a variety of pre & post-sales technical support functions. Your key deliverables:+ Provide pre-sales and post-sales support to internal colleagues for non-standard solutions, technical configurations and customized systems, norms and standard complying with country regulations.+ Drafting Technical product data and documentation as well as training material related to the specific products.+ Consulting in electrical product behaviours to product management, R&D and to CSO+ Support CSO at customer site in special cases+ Act as a point of escalation for L1 & L2 for resolving technical challenges related to Eaton Power Distribution Division+ Help with issues which involve Level 3 and above technical support engineers, R&D and Product Managers.+ Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.+ Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.+ Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.+ Actively support in daily/weekly/monthly team reporting creation.+ Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest. QualificationsAre you?Required:+ Fluent English (any other EU language is a plus)+ Engineering or equivalent Technical Degree+ Proven experience in Electrical field/Industrial Engineering+ Good understanding of electrical products and related applications+ Good communication skills+ Strong customer focus and service deliveryThen we want to hear about you!What Eaton offers:+ We make work exciting, engaging and meaningful for you+ We ensure health, wellness, safety and work-life balance for you+ We invest in you for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University+ We offer career advancement opportunities for you+ We value diversity, join our passionate teamCandidate applying to the vacancy will be subject of ability testing as part of the recruitment process.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: Europe, Middle East, AfricaOrganization: Sales EMEAJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: YesDoes this position offer relocation?: NoTravel: NoEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.