Associate Director - Frontend Engineering

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Associate Director of Front End Engineering will lead multiple, 24x7 global teams focused on crafting and maintaining the “Learn” layer or Upper Funnel of Verizon’s high traffic Consumer website and app. This includes the Verizon Home Page, a wide variety of Landing Pages, all of the content focused on Devices, Accessories, Promotions, and much more. In addition, this position oversees the implementation of various types of dynamic content spanning standard personalization as well as mutli-variate testing.
Beyond daily operations, this role will also play a critical part in defining and implementing large scale enterprise content management platform initiatives, particularly in the area of dynamic content and experiences, with a key focus on maximizing our ability to scale content output nonlinearly.

• Provide oversight of work product to ensure timely and quality delivery of content changes to various digital platforms.
• Work to establish and optimize processes and tools for distributing work and managing status across high functioning on-shore and off-shore teams.
• Coordinate with onshore and offshore implementation, release management, and testing resources to execute production content releases.
• Act as a point of escalation to troubleshoot, prioritize, and resolve content implementation and release issues.
• Contribute directly to technical requirements, system architecture, workflow requirements, system integration, and overall solution design for the CMS tools under your purview.
• Participate in team code reviews with fellow engineers, with a keen eye towards scalability, performance, and reusability.
• Serve as a cheerleader for your teams and their work, leveraging every opportunity to build and fortify equity within the broader organization.
• Identify and help implement process and tool enhancements to increase productivity, quality, change tolerance, and communication with globally dispersed team members and stakeholders.
• Partner with discipline leads on staff performance reviews and development plans, with a key focus on growing leaders and meeting the resource needs of the future.
• Care for the administrative and HR needs of direct and indirect reports.

What we’re looking for...

You possess a strong blend of tactical, strategic, people management skills, and the ability to operate on multiple levels and horizons. You have a commitment to quality and productivity, and the ability to work with a broad range of stakeholders to manage a high volume, high velocity, high complexity environment. You have the ability to speak up and lean in hard, but with as much empathy and compassion as possible.
You’ll need to have:

• Bachelor’s degree or four or more years of relevant work experience.
• Six or more years of relevant work experience.
• Six or more years of experience in Front End Engineering.
• Knowledge in front end development fundamentals (HTML, Javascript, CSS, common frameworks, etc.)
• Experience working with enterprise-scale Ecommerce and content management systems.
• Solid experience managing personalized content and the implementation of multivariate testing.
• Strong experience in SDLC and content deployment project management fundamentals.
• Experience with enterprise ticket and workflow management tools (e.g. JIRA).
• Experience in business process analysis and optimization.

Even better if you have one or more of the following:

• An MBA or Advanced degree.
• Proficiency in either the G-Suite or Microsoft Office document-related applications (e.g. Powerpoint/Slides, Excel/Sheets, etc.)
• Strong problem solving, troubleshooting, and analytical skills.
• Strong attention to detail and organizational skills.
• Excellent verbal, written, and presentation skills, and the ability to communicate effectively with a broad range of stakeholders of varying seniority.
• Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives.
• Ability to work constructively and positively within a team environment even under pressure or stringent deadlines.
• Strong people leadership, development, and performance management skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.