Specialist Core Application Engineering ( MERCUSR193579ENUS)
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.
Specialist, Core Applications Engineer will be part of a high-performing global team responsible for managing and engineering the end-user environment. This role is hands-on engineering with relationship and process management across several functional areas, all that in a highly regulated complex pharma environment.
The role requires leveraging industry-leading tools and processes to provide high-quality, reliable, and cost-effective desktop management services to global our Company's employees. It requires a technically strong person who is resourceful, highly self-motivated, attentive to detail, and able to effectively prioritize and execute tasks in a high-pressure environment.
Under the direction of the Core Application Team Lead, the Core Applications Specialist will be responsible for engineering and delivery of solutions client engineering core applications platform programs and services. These services include engineering of Adobe, Microsoft Office, Browsers, and middleware for Windows workstations and servers globally.
Practical working experience engineering and supporting Windows & Server OS environment
Practical working experience managing Microsoft and Adobe technologies in large enterprises: Windows 7+, Windows Server 2008+, Active Directory Services, Group Policy, Configuration Manager 2012+, Windows Security, and general IT infrastructure overview
2+ years of practical experience with managing core applications (Office, Adobe, Middleware) on the desktop so they are engineered with security compliance, governance adherence, and standards in large enterprises
2+ years of practical experience with managing browser security and architecting browser strategy in large environments – Chrome, IE, EDGE using GPO
Strong technical working knowledge and in-depth understanding of Group policy configurations and Windows 7+ in a regulated environment
Strong working knowledge of one or more technologies: Microsoft WMI, PowerShell, VBScript
Good understanding of overall large enterprise computer management (Software Distribution, Active Directory, Applications packaging, Apps provisioning, Apps applications lifecycle and compliance)
Good understanding of current enterprise IT trends such as remote team management, WaaS, Office 365, Cloud computing
Extensive technical troubleshooting capabilities with Microsoft Office, Adobe Acrobat
Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management
Fluency in reading/writing/speaking English
Ability to effectively communicate with various project stakeholders including, IT leadership, business customers, team members, and other IT colleagues.
Strong intellectual curiosity and capacity for professional growth.
Ability to take initiative and work with minimum direction in a highly demanding environment
Strong technical and analytical skills with an ability to adapt and rapidly learn new technologies
Microsoft Certified Solutions Associate (MCSA) certification or similar
Real-world project management or project coordination experience is a plus
Good working knowledge of ITIL framework or TOGAF framework (certification is a plus)
Work experience in the biopharma industry and/or other regulated environments
Engineer corporate end-user desktop and applications environment. Be responsible for engineering and managing core application solutions globally.
Responsibility for successful integration to the Windows image: selected client packages lifecycle (working with app owners), client policy updates in security tools and windows area, performance, impact, problem analysis working with multiple stakeholders
Provide technical standards; selected applications, client OS, browser security compliance, and hardening
Test and deploy group policy, baselines, and various configurations in both physical DEV and PROD environments
Develop, engineer, manage and maintain risk assessment technical and process standards in the area of application analysis, vulnerability assessment, approved applications
2nd & 3rd level support and identification of root cause with strategic solutions (requests/CPRs/outages)
Work with Tier I & II to ensure they have the knowledge so that they can resolve common issues.
Identify patterns and develop a solution to correct them or provide a workaround
Work closely with other teams and stakeholders on various projects such as App Services, Deployment Services, and Applications Owners, the Core Applications group, and Information Security teams
Work closely with the Active Directory team to engineer and maintain the structural hierarchy
Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
Collaborate across IT and business areas to develop and implement new processes that help maintain our computing environment
Education Minimum Requirement:
Bachelor’s degree or relevant experience in Computer Science, Computer Science Engineering, Math, or High School Diploma with 5 years of relevant experience.
Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are …
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.
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Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Flexible Work Arrangements:Hybrid, Remote Work, Telecommuting
Valid Driving License:Yes
Number of Openings:1