Analyst I-Engineering

Analyst I-Engineering

Sugar Hill, GA, USAReq #149

Tuesday, March 26, 2024

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

_**

What You’ll Do:

• Accurately receive inbound shipments and ensure stocking completion to consistently maintain service level requirements
• Meet or exceed internal customer expectations
• Accurately complete cycle counts in adherence to documented procedures
• Responsible for performing housekeeping, inventory counts, and other operational support functions
• Manage incoming requests related to orders, shipment status, and other general customer inquiries
• Timely and accurate processing of requests through Network Spares processes
• Submit product additions and request return authorizations as required
• Research and provide product information to Operations and Network Operations Center verticals
• Research and correct discrepancies on requests
• Expedite open orders with vendors and maintain status updates in the ticketing system
• Monitor ticketing system to ensure timely resolution per SLA
• Interface with the Corp Buyer Team to expedite direct shipments
• Interface with Warehouse Management to expedite critical stock orders and get shipment status
• Review and work reports to assist with managing orders

Do You Have?

• Exemplary communication skills. The position requires strong communication skills to answer all questions clearly. They must understand and communicate information effectively in writing, by phone, or in person.
• Strong customer service skills. Companies rely on analyst to help assist customers by answering questions and complaints in a helpful and professional manner.
• Strong interpersonal skills. Creating positive interactions with customers is an essential part of an analyst’s job.
• Effective listening skills. Analysts must listen carefully and understand a customer’s situation, in an effort to assist.
• Ability to exercise patience. Workers should be patient and polite, especially in stressful situations.
• Effective problem-solving skills. Analysts must determine solutions to a customer’s problem, by resolving issues effectively and in a timely manner.

Even Better:

• Associates Degree
• 1-year experience working in a fast paced-high-volume ticket/call support environment
• Experience working in ticketing applications
• Ability to work in a team environment
• Ability to comprehend written materials easily
• Ability to handle several tasks simultaneously
• Ability to get problems resolved without delay
• Self-starter-ability and willingness to learn and assume other duties as assigned
• Ability to research data to find solutions

Minimum Requirements: College degree and 0-3 years professional level experience; or 4+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

_**

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group
• WOW – Women Employee Resource Group
• WINPRIDE – LGBTQ+ Employee Resource Group
• WBPN – Black Professional Resource Group
• WARG – Ability Resource Group
• LaFamilia –Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Other details

• Job FamilyEngineering
• Job FunctionEngineering Services
• Pay TypeSalary

Apply Now

• Sugar Hill, GA, USA