IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe Network Reliability Engineering department within IBM Cloud's IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, network evolution guidance, network testing, break-fix troubleshooting, and maintenance services for all aspects of data networking for IBM, including but not limited to responsible for ongoing support of our global network infrastructure including routers, switches, datacenter network, transit and transport links which connect datacenters sites to other networks and to other datacenter sites. The Network Engineer II position of Network Reliability Engineering is an individual who is an accomplished Engineer with experience in network engineering and network operations.The Network Engineer II role includes the following responsibilities:+ Receive and manage ticket escalations from other teams as well as various monitoring tools involving service-affecting issues.+ Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.+ Plan, schedule, and implement network maintenance activities which include firmware upgrades, hardware replacement and network infrastructure augments/changes.+ As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.+ Work with network infrastructure/service providers to identify and correct causes of circuit disruption.+ Work with hardware vendors to determine causes of device failure/issues.+ Create network connectivity diagrams and other documentation of live network environments for internal and customer use.+ Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.+ Communicate effectively with internal and external audiences with varying levels of technical expertise.+ Maintains high quality customer service to internal and external groups when needed.***The primary location for this position is in Dallas or Houston IBM offices***Required Technical and Professional Expertise+ Working knowledge of the following network protocols/technologies:+ Border Gateway Protocol (BGP)+ Multiprotocol Label Switching (MPLS)+ Open Shortest Path First (OSPF)+ IPv4 and IPv6 addressing+ LACP (Link Aggregation Control Protocol)+ Dark fiber / DWDM systems+ Advanced Configuration of Juniper and Cisco devices+ Ability to initiate and effectively utilize 'remote hands' assistance within datacenter and carrier hotel environments for items such as fault isolation, installation/test of structured cabling/cross-connects and troubleshooting physical equipment as well as replacing faulty components within a chassis+ This is a shift-based position for a 24/7/365 department; individuals must be prepared to work a schedule of shifts that may include night, weekend and holiday work. On call rotation could also be required.+ Typical shifts.+ Sunday-Wednesday 7am-5pm or 4pm-2am, Central US Time+ Wednesday-Saturday 7am-5pm or 4pm-2am, Central US Time+ Saturday-Tuesday 11pm-9am, Central US Time+ Tuesday-Saturday 11pm-9am, Central US Time+ Bachelors in Science degree in a computer technology field or equivalent experience+ 6+ years of experience in network engineering and operations in a multi-vendor environment+ One of the following Certifications: Juniper Networks Certified Internet Expert (JNCIE), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Internetwork Expert (CCIE).Preferred Technical and Professional Expertise+ Demonstrated history of organization and time management skills+ Demonstrated history of verbal and written communication skills+ Ability to work remotely with little or no direct supervision+ Exhibit a strong understanding of customer service+ Must be self-motivated and disciplined+ Ability to recognize and prioritize critical tasks independentlyNAAbout Business UnitDigitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.We consider qualified applicants with criminal histories, consistent with applicable law.US Citizenship required.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.