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Job Details

UnitedHealth Group

Senior Quality Engineer (111765203)

Engineering and Architecture

Quality Engineer



Basking Ridge, New Jersey, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation is not about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. Join us at United Healthcare and start doing your life's best work.(sm)

This role will be responsible for development, maintenance and execution of manual / automation scripts for Contact Center applications. Sr Quality Engineer will be responsible for all phases of functional, cross functional and automation testing. This person should be able to understand and provide testing solutions for complex multi channel programs. Should also be able to manage multiple projects simultaneously and coordinates with other teams to ensure deadlines are met and application quality and performance meets standards before production implementation.

Primary Responsibilities:

  • Participate in discussions with the project team to analyze the functional and nonfunctional requirements of the contact center application solutions in Agile methodology

  • Experience in testing Genesys call routing, CTI custom softphone applications

  • Experience in developing Manual and automation test strategies with CYARA

  • Perform manual/automated testing and log detailed defects in Rally

  • Design and develop scalable, flexible, and cross-platform automation test frameworks

  • Design and develop test approaches, test strategies, and test plans to ensure testing is right sized and risk based testing principles are applied

  • Participate in technical design reviews and be able to identify requirements ambiguity

  • Be accountable for all project or release test efforts for programs that span multiple domains and apps including Limited System Integration or End to End Testing efforts

  • Provide QA status reports and escalate issues/risks in a timely manner to management for resolution

  • Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices

  • Work closely with development and business partners during design and grooming sessions

  • Review requirements and provide level of effort for various phases of testing

  • Create, measure, and report out key metrics for the performance of the SQA team, as well as the quality health of the various projects

  • Lead training sessions and mentor others on the various aspects of test automation as required

  • Lead the strategy around test cases and end to end test framework to maximize the test coverage

  • Provide thought leadership and support in cross channel analytics and execute against self-generated ideas for process improvements

  • This role is Remote Nationwide

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree

  • 5+ years quality engineering experience

  • Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)

  • 3+ years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams

  • 1+ years of working experience in Cyara automation tool

  • Experience in leading QA teams with a demonstrated ability in establishing testing strategies and test case development for Voice networks Voice, application and E2E test validations

  • Experience in validating logs using tools such as Splunk

Preferred Qualifications:

  • Experience with SaaS products, Agile/Scrum, Devops

  • Ability to extract, translate and communicate meaningful information with management and peers

  • Experience with relational databases such as Oracle and MS SQL Server

  • Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint, Access)

  • Previous experience with onsite and remote/offshore team members

  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

  • Experience using Agile Central for test management and Cyara for automated testing

Soft Skills:

  • Excellent communication and presentation skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, UnitedHealth, Quality Engineer, Software Engineer, QA, Automation, Cyara, Splunk, Agile, Scrum, Hiring Immediately, Remote, Telecommute, WAH, WFH, #RPO, #GREEN