Quality Engineer

Eaton’s Critical Power and Digital Infrastructure Division is currently seeking a Quality Engineer to join our team.

This position can be based in Raleigh, NC with hybrid work schedule

Why join our business? CPDI is a ~$1.5B business with multiple locations in the US (Raleigh, NC – Richmond, VA – Chicago, IL – Worcester, MA, and Santa Ana, CA) and is currently one of the fasted growing businesses within the sector!

Position Overview:

Customer Quality Engineer will manage customer quality issues and warranty performance across the D-IT business unit. This includes being the quality liaison on all customer quality issues, interacting with several stakeholders including Service, Product Management, Operations, Engineering, Sales, and Customers.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Support failure analysis of power quality and power distribution products to determine root cause and identify corrective and preventive actions to improve quality, increase product reliability, and customer satisfaction
• Provide reports to document findings for distribution to internal and external customers, quality support for resolution of reported customer quality issues and assist in new product development projects including project quality deliverables and activities to assure quality of new product releases
• Recommend corrective and preventive actions with the goal to increase process performance metrics and product reliability
• Manage the logistics of nonconforming material including administration, inbound/outbound and disposition of product in collaboration with Test and Quality team members
• Monitor product shipments and field performance to drive investigations and root cause identification assuring closed loop short term and long-term corrective/ preventive actions to:
  • Improve warranty CONC performance and achieve divisional goals
  • Improve product line field performance (DPPM) and achieve divisional goals
  • Improve customer satisfaction
• Assist in facilitating and supporting company internal and external audits
• Maintain internal documentation control system of all company processes and procedures
• Adhere to all environmental, health, and safety policies and procedures and work procedures and foster an environment that promotes Eaton’s financial and aspirational goals, encouraging continuous improvement through participation and teamwork

Qualifications

Basic Qualifications:

• Bachelor’s degree from an accredited educational institution
• Minimum 3 years of Quality Engineering, Technical or Engineering experience
• Must be legally authorized to work in the United States without company sponsorship on an ongoing basis
• Relocation assistance is available for this position. Only candidates within the United States will be considered

Preferred qualifications:

• Proficient in Microsoft Office applications, specifically Excel
• Master’s Degree
• Six Sigma Belt (Green, Black) certified
• Statistical tools and methods (Minitab)
• ASQ CQE or CMQ/OE Certification
• Knowledge of design, validation, manufacturing, and test
• Knowledge of electrical power quality and distribution products and systems
• SAP experience
• Project Management experience
• Power BI experience

Programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance.

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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call [Register to View] or send an email to: AccommodationsForApplying@Eaton.com

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Quality

Region: North America – US/Puerto Rico
Organization: CPDI OPS Operations

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time