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Job Details

Merck & Co, Inc

Senior Technician, Utilities Engineering ( MERCUSR142557ENUS)

Engineering and Architecture




Wilson, North Carolina, United States

Job Description

New hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant linked to our global manufacturing network to ensure the highest quality of raw materials, intermediates, and finished products.

Under the direction of a Utilities Engineering Manager, provide utility maintenance support to all Utilities and Facilities equipment, processes and sub-systems. Takes appropriate action to correct operational maintenance problems. Accountable for carrying out the manufacturing division and site mission by assuring the quality of products and services are of the highest quality, optimal cost, and delivered on schedule. Accountable for continuous improvement in all aspects of the operation. Must be able to function in a team-based culture and operate in an empowered environment. Identifies and demonstrates a working knowledge of customers, suppliers and their requirements. Seeks ideas and information on how to improve customer service involving internal and external customers. Applies knowledge of the overall supply chain to efficiently complete work tasks. Applies knowledge of key business processes in their functional areas to perform daily work tasks. Adheres to the highest level of data integrity in all activities.



  • Installing, maintaining and repairing Heating, Ventilation and Air Conditioning (HVAC) systems and equipment

  • Identifying maintenance risks on equipment

  • Diagnosing electrical and mechanical faults for HVAC systems

  • Providing technician direction and on-the-job training

  • Keep applicable refrigeration logs and maintain records per guidelines (RCM)

  • Ensure maintenance records (i.e., Work Orders, PMs, and Calibrations) are maintained and completed on-time

  • Ensure compliance with applicable site’s standards, EHS programs, site procedures, and all OSHA standards

  • Complete other duties as requested by the Utilities Engineering Manager

Purified Water Systems

  • Operate and maintain applicable purified water systems (i.e., Pre-treatment, Reverse Osmosis, WFI, PW systems)

  • Maintain and operate the filtering and chemical treatment processes

  • Inspect, service and repair components of the water treatment system including water intakes, pipes, water storage vessels, chemical treatment equipment controls, circulation pumps, boilers, heat exchangers and valves

  • Ensure maintenance records (i.e., Work Orders, PMs, and Calibrations) are maintained and completed on-time

  • Ensure compliance with applicable site’s standards, EHS programs, site procedures, and all OSHA standards

  • Initiate calibrations and maintain industrial instrumentation standards

Electrical Systems

  • Install, maintain and repair electrical control(s), wiring and lighting systems

  • Knowledge of technical diagrams and blueprints

  • Conduct general electrical maintenance

  • Complete periodic inspections of transformers, circuit breakers, and other electrical components

  • Troubleshoot electrical issues using appropriate testing equipment safely and correct Personal Protective Equipment (PPE)

  • Repair and/or replace equipment, electrical wiring, and fixtures

  • Follow the National Electrical Code, state and local building regulations

  • Knowledge of National Fire Protection Association (NFPA) 70e electrical requirements and Arc Flash labeling

  • Initiate calibrations and maintain industrial instrumentation standards

  • Carries out industrial maintenance functions in accordance with current Good Manufacturing Practices (cGMP)

  • Participates in the establishment and improvement of new and existing utility equipment

  • Provides technical specifications and information to PE&S, Utilities Project Engineers, and other manufacturing division requestors

  • Maintain process equipment by developing/performing PM's, developing/performing instrument calibrations, installing new equipment, completing validation protocols, documenting work using a computerized maintenance management system (CMMS | SAP)

Additional Duties

  • Basic duties of the position are listed below; however, employees are expected to perform other duties or to accept other assignments to compensate for workload shifts as the need arises

  • Set-up changes over and adjusts all Utilities and Facilities equipment according to current SOPs and Competency-Based Training Modules | Conducts frequent inspection checks and regular maintenance on utility systems (i.e., boilers, chillers, air compressors, etc.) and related valves, gauges, piping, and other equipment

  • Maintain proper functioning of steam generation, compressed air, hot water, potable water, treated water, and other systems

  • Working in conjunction with all appropriate personnel, completes manual and automated operations, general maintenance and support functions necessary to support the Utilities and Facilities equipment and systems

  • Completes general maintenance and assists or ability in troubleshooting of equipment independently

  • Cleans and lubricates machines periodically and performs other maintenance work required to assure the efficient operation of all equipment

  • Identifies the root cause of equipment malfunctions occurring while equipment is in operation and whenever possible repairs and adjusts the equipment in a manner that will result in the minimum production delay

  • Identifies and addresses compliance, environmental, safety and process deviations as appropriate while notifying appropriate personnel

  • Self-motivated to maintain own training status and ability to train others

  • Calibrates industrial control, measurement, and recording equipment | Prepares accurate GMP acceptable documentation recording measured information for file retention

  • Conducts preventative maintenance inspections and prepares inspection reports concerning the operation of equipment and mechanical condition of the equipment

  • Maintains positive interaction and teamwork with other maintenance mechanics as well as Operators, Engineers, and other local and remote manufacturing division plant site personnel

  • Adheres to all Current Good Manufacturing Practices (CGMP) and quality procedures

  • Maintains good housekeeping in the work area

  • Consistently demonstrates the ability to troubleshoot equipment, this includes patient analysis of equipment problems and perseverance in applying a solution

  • Participate in and/or provide direct specialized training to any manufacturing division employee requiring it

  • Uses technical information, reads and interprets drawings, diagrams, and schematics, and carries out maintenance troubleshooting and repairs

  • Accountable for performing assignments in conformance with appropriate Regulatory (GMP's) and department standard operating procedures which assure the quality of our products and processes

  • Accountable for performing work in a safe manner following identified safety procedures and using applicable safety equipment

Education Requirements

  • High School diploma or equivalent and four (4) years of industrial maintenance experience or two (2) year technical degree with two (2) years of maintenance experience or equivalent

Experience and Skills


  • Primary knowledge in the industrial maintenance environment

  • Mechanical and electrical troubleshooting skills are essential and must possess these skills to be effective in this area without further skills training

  • Able to read electrical prints and P&ID control loops

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high quality, reliable supply to customers and patients on time, every time.




Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Specified


2nd - Evening

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R142557