Job Details

Stryker

http://www.stryker.com

Orthopaedic Surgical Specialist - Manchester, NH

Occupation: Equipment/Technology Specialist

Specialty: Equipment and Facilities Specialist

Visa sponsorship provided: No

Location: Manchester, New Hampshire, United States

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Orthopaedic Surgical Specialist

Job Description

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Consistently ensure customer and patient satisfaction
• Apply product proficiency by ensuring customers understand technical specifications and on-label use of products
• Provide inventory management and invoicing support to customers and branch operations

Duties & Responsibilities

• Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Effectively identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product.
• Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
• Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
• Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
• Support sales initiatives by assisting with technology upgrades.
• Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
• Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.

Requirements

• High School diploma. Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study.

• Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
• Demonstrated problem solving, interpersonal communication and teamwork skills, including the ability to deliver clear verbal messages regarding technical subjects
• Demonstrated ability to manage complex processes with high detail orientation
• Demonstrated ability to provide accurate, timely and effective customer service
• Demonstrated ability to utilize office systems (Microsoft Office)
• Prefer proficiency in order and inventory management systems

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.