GPS Blackboard Help Desk Support Specialist

Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Human Capital practice.

Work you'll do

• Provide in-person, phone, and email support to users of Blackboard LMS and affiliated software, to faculty, staff, and students
• Monitor, create and fulfill requests coming from the Ticketing System
• Document all in person, phone, and email support requests daily
• Assist with the development and maintenance of new and existing Blackboard documentation
• Develop new productivity and support tools which are used by co-workers and end user

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Workforce Transformation (WFT) offering helps clients consider how work, workforces and workplaces need to be reimagined in the service of future business strategy. We collaborate with clients to evaluate the nature of work, how the composition of the workforce will evolve to meet business needs, and how to activate next generation leaders, learning, skills, and incentives for the future.

Qualifications

• 5 years of professional experience, preferably in a Human Capital related field
• Experience with Blackboard Help Desk Support
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Bachelor's degree required
• Travel up to 50%

For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $77,000 min - $128,000 max .

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance .