Specialist I-Kinetic Repair

***$500 Sign On Bonus*** About the Role: Kinetic Repair Specialists work in an inbound call center environment. They respond to calls, support e-mails, and chats during their shift and also troubleshoot customer's technical issues. What You'll Do: - Prioritize technical solutions to any trouble reports that can be resolved remotely via our internal systems - Provide over-the-phone first line support to these customers - Analyze, troubleshoot, and support customers with WIFI Internet connectivity issues - Troubleshoot the network equipment, including modems / routers, WIFI extenders and their proper use, access points, cable, DSL, VOIP, and fiber - Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions Do You Have? - A college degree or 1-2 years professional work experience - Time management skills - Ability to solve complex problems - Customer service or support experience - Excellent telephone voice and etiquette - Excellent oral and written communication skills - A tech-savvy, problem solving mentality Even Better: - Certifications or training directly related to the position - Two-year technical degree in computers or electronics, or the equivalent in work experience Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan - Identity Theft, Legal, Auto & Home and Pet Insurance - https://windstreambenefits.com About US: Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. *$500 Sign on Bonus to be paid in 2 installments. First payment of $250 will be paid 120 days after employment. Second payment of $250 will be paid 270 days after employment. You must be a new employee with Windstream and employed at time of payout in order to receive sign on bonus.