Associate OnSite Repair Specialist- Chicago, IL

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

• Learn and become proficient in all aspects of handheld stainless steel instrument sharpening, repair and maintenance (Maintain an average score of 80% on all written and technical assessments).
• Learn to manage and execute the outsourcing of instruments and equipment repairs that cannot be serviced on location due to limitations in capabilities.
• Learn and become proficient in Stryker product lines in order to identify opportunities with customer to assist Sales Representative with customer needs.
• Learn to capture all repair activities on location or outsourced through the use of the company provided software program and customer third party tracking system (example: SPM). Including: work orders, National Repair Lab orders, out sourced orders, Stryker RMA orders, packing slips, parts and supply orders, and others.
• Generate activity reports and present to supervisor on a predetermined schedule Activity reports such as: trays due for service, tray maintenance report/summary, manufacturer related repair logs, and others.
• Maintain and update training log on a daily basis.
• Participate in scheduled highlight discussions and surveys with Supervisor and account staff (repair volumes, instruments repaired, service issues and other expectations as communicated).
• Enroll in Certified Central Vendor Service Program (CCVSP) course with expectation of completion within twelve months.
• Interact with appropriate customer and Stryker personnel to assure open lines of communication as well as accurate service level expectations.
• Maintain professional communication with all internal and external customers.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Track the progress of all outsourced items and update data base as needed.
• Learn to set up and maintain repair equipment as necessary.
• Maintain company standards for quality and services levels.
• Up to 100% travel may be required during intial training phases, some travel required after training is completed.
• Up to 20% travel (after intitial training phases)

• Associates degree from a college/university or equivalent experience OR 1-2 years industry experience in reprocessing, use and/or repair of surgical instruments OR equivalent combination of education and experience
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedural manuals & incoming documentation. Ability to write routine reports, correspondence and documentation. Ability to speak effectively before groups of customers, employees and peers.
• Excellent analytical skills.
• Excellent interpersonal skills.
• Represent the company and one’s self in a profession and respectful manner.
• Excellent equipment problem-solving skills.

PHYSICAL REQUIRMENTS ON THE JOB:

• Standing, Walking, Sitting,
• Using hands to finger, handle or feel
• Manual dexterity-hand/eye coordination
• Reach with hands and arms
• Balancing
• Stoop, kneel, crouch
• Talk & hear
• Ability to see
• Lifting up to 75 lbs.
• Carrying up to 50 lbs.

WORK ENVIROMENT:

• Near moving mechanical parts
• Near/with fumes and airborne particles
• Indoors/outdoors
• Potential for weather and non-weather changes in temperature (hot & cold)
• Moderate noise (business office equipment, repair lab equipment)
• Appropriate use of all available PPE including safety glasses, dust masks, etc…

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com