Job Details
Windstream Holdings Inc
Configuration Specialist / X-Matters ( 100% Remote)
Areas of responsibility: The System Engineer I is responsible for the support, maintenance and configuration of assigned applications or systems. Essential Functions: - Support and maintain current tools, responding to user requests or issues - Maintain and improve functionality and usability of assigned applications/systems. - Contribute to the configuration/development of the application or system and any integration from/to other systems. - Act as an escalation point and interact with cross-functional teams as needed Preferred Skills: - Excellent analytical and problem-solving skills - Development of technical documentation - Knowledge of Cherwell, Service Now, X-Matters and other Incident Management applications - Knowledge of JavaScript, HTML or other scripting languages is desired Minimum Requirements: College degree in a Technical or a related field and 2-4 years professional level experience; or 6+ years professional level related technical experience; or an equivalent combination of education and professional level related technical experience required.