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Job Details

UnitedHealth Group

Patient Engagement Specialist - Telecommute in WA (111820841)

Equipment/Technology Specialist

Equipment and Facilities Specialist



Lynnwood, Washington, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

What makes your career greater with Prospero Health? You can improve the health of others and help heal the health care system. You can work in an incredible team culture; a clinical and business collaboration that is learning and evolving every day.

Positions in this function are the first contact many of our customers have with Prospero Health. The Patient Engagement Specialists play a critical role in reaching out to potential customers, explaining the benefits of our program and approach, and scheduling the initial in-home clinical visit with the customer and, where applicable, their family and care giver(s).

If you are located within the state of WA, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Engaging outreach to patients and caregivers to enroll in program
  • Drawing on material, have an effective conversation with patient/caregiver, while maintaining team goals and objectives
  • Identify customer/family/care giver needs and provide comprehensive information regarding the scope of services provided and the inherent benefits of the Prospero Health program
  • Build trusting and sustainable relationships and engage customers/family/care giver by taking ownership of all issues
  • Keep records of all conversations in our care center system in a comprehensible manner
  • Display compassion and empathy in all customer/family/care giver interactions
  • Attend/participate in educational/training activities to improve knowledge and performance level
  • Meet individual and team qualitative and quantitative targets
  • Other administrative duties, as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • College degree or equivalent work experience
  • Experience working with Windows PC Applications with the ability to learn new and sometimes complicated systems

Preferred Qualifications:

  • 2+ years of experience using CRM applications
  • Experience in a care support role
  • Working knowledge of medical terminology
  • Bilingual or multilingual fluency, including the ability to read, write, and speak
  • Track record of exceeding expectations in prior roles
  • Ability to multi-task, set priorities, and manage time effectively
  • Exceptional phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different customer situations
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.