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Job Details

UnitedHealth Group

Senior Technical Support Specialist

Equipment/Technology Specialist

Equipment and Facilities Specialist



Fort Lauderdale, Florida, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Respond to service requests, incidents and reported issues within the set SLAs

  • Escalation point for all advanced IT support related issues and ultimate owner of issue when escalated outside of support team

  • Provide advanced support and ownership of corporate telephony systems

  • Participate in and/or manage small to medium scale team projects as assigned

  • Liaison with senior leadership and executive team members providing general IT system troubleshooting and support

  • Quickly and accurately determine event scope and impact upon notice

  • Field incoming requests made to the service desk via phone queue, e-mail, and ticketing system to ensure courteous, timely, and efficient resolution for the customer

  • Support technology and audio-visual services at management and executive events at off-site locations, such as the Quarterly Management Meetings, Board Meetings, and Trustees Meetings

  • Identify and learn appropriate software and hardware used by the organization

  • Perform post-resolution follow-ups to help requests

  • Create, change, and delete user accounts per request

  • Dedicate time to project work and improvement initiatives as allotted

  • Must treat requests courteously and professionally, in line with the business standards

  • Work independently on resolving incidents and escalate complaints to upper management

  • Collaborate with team members to resolve issues where appropriate and contribute to a friendly, helpful environment

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account

  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

  • 401(k) Savings Plan, Employee Stock Purchase Plan

  • Education Reimbursement

  • Employee Discounts

  • Employee Assistance Program

  • Employee Referral Bonus Program

  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

  • More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED OR 3+ years equivalent work experience

  • 3+ years of experience working in a service desk environment or deskside support, remote and on site

  • 3+ years of experience, working in Windows\Active Directory environment or equivalent training

  • 3+ years of demonstrated proficiency with software and systems

  • 3+ years demonstrating superior communication, written, organizational, analytical, and problem-solving skills

  • 3+ years working with standard office equipment including, but not limited to, computer, phones, printers

  • 3+ years of experience - create, change, delete user accounts as requested in Active Directory

  • 2+ years of managing multiple projects and tasks as a team and independently

  • 2+ years of experience with VPN and or Citrix

  • 1+ years of experience providing support and ownership of corporate telephony systems

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • A+, Network+, Microsoft Certifications

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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