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Job Details

UnitedHealth Group

Sr Technical Support Specialist (112226723)

Equipment/Technology Specialist

Equipment and Facilities Specialist



La Crosse, Wisconsin, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Monitoring Infrastructure, Apps and Jobs and validate overall environment health
  • Acknowledge, validate, and correlate monitoring alerts
  • Proactively monitor and trend component/application/product performance and degradation
  • Identify impact and prioritize incidents based on LHI definition and guidelines
  • Initiate and facilitate High Priority Incident Management War Rooms
  • Utilizing general knowledge of server, network, database, storage, web, and load balancing technologies to direct restoration efforts
  • Provide Alert on, status of and explanations of High Priority incidents to IT team and business stakeholders
  • Perform manual application testing to ensure systems are available and functioning
  • Complete 'check-out' of all critical applications after change and incidents to identity possible business impact
  • Maintain Contact Info and On Call schedules for IT Staff
  • Maintain TCC process and procedure documentation
  • Participate in Change/Release Checkout verification
  • When applicable support/assist other IT Operations teams with tasks

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate Degree OR 4+ years of Information Technology experience
  • 2+ years of IT Experience
  • 6+ months experience with IT Infrastructure (servers, network, database, storage, web applications, and load balancing technologies)
  • 6+ months experienced with web, application, and data architectures
  • 6+ months track record of learning new tools and technologies
  • US Citizen with ability to obtain a DOD Security Clearance
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Proficiency in Windows, Microsoft Office Suite, Edge
  • National Career Readiness Certificate
  • ITIL Certification, Incident Management and Problem Management experience
  • IT Operations Experience (Infrastructure, Application or Operations Center)
  • Understanding of existing Optum Serve Technologies and business operations

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. (sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, UHG, Unitedhealth, Hiring Immediately, #RPO, #YELLOW