Specialist, QC Tech Services LIMS

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Specialist, LIMS, QC Tech Services, will report to the Manager, QC Tech Services, and is responsible for supporting Master Data Management (MDM) activities and System Support. This includes, but is not limited to, making modifications to the laboratory e-systems, troubleshooting e-systems related issues, and assisting with system updates and/or enhancements.

This position interacts with System Admins, System Super Users, QC Management, and System End-Users in QC and Manufacturing.

The position is located at the Phoenix, Arizona site. The position may also provide support to end-users located at other sites using the CELabs (Labware) application. Extended hours and on-call support may be required but will not be a constant requirement.

Key Responsibilities

• Support all laboratory e-systems enhancements and maintenance
• The position will support the Site Master Data SME:
  • Gathers documentation for the collection of Master Data using the approved template(s).
  • Consults Site SMEs to provide data and answers to questions.
  • Contributes to organized, standardized, and harmonized master data prior to build and provides verification and User Acceptance Testing of completed master data as needed.
• In addition, the position may support the Site Deployment team with the following duties:
  • Participation in demos and testing of functionalities and workflows.
  • Execution of User Acceptance Testing (UAT).
  • Hypercare activities.
  • Performing other tasks as assigned by supervisor.
• System Support:
  • Provides first-line operations support to end users.
  • Provides first-line coordination with Local IT/Tech support and system admins.
  • With guidance, assists with errors and solve problems; performs simple data fixes.
  • Provides expertise in the support of business processes using e-systems.
  • Support site projects and goals where applicable to streamline testing.

• Master Data Management:
  • With guidance, updates master data objects.
• Compliance:
  • Performs all activities in compliance to cGMP requirements and applicable standards and procedures.
  • Complies to EHS rules and safe work practices per applicable procedures.
  • Maintains local e-systems related standards and procedures.
  • Supports change controls for e-systems changes.
  • Supports investigations in case of e-systems related deviations.
• Training:
  • Assists with the implementation and deployment of training material to new users and in case of major upgrade.
• Performs other tasks as assigned.
• Travel Requirement
  • Travel not expected.

Qualifications & Experience

• Required Competencies: Knowledge, Skills, and Abilities
  • Knowledge of e-systems applications and procedures.
  • Basic understanding of end-to-end QC processes, laboratory data and instrumentation is a plus.
  • Basic knowledge of cGMP Regulations and how they apply to QC laboratories is a plus.
  • Proficient in using various types of computer software (Word, Excel, PowerPoint, Outlook, Visio).
  • Intermediate English verbal and written communication skills.
  • Customer focused and results driven.
  • Basic time management skills and a good attention to detail.
  • Basic analytical and problem-solving skills.
  • Ability to work independently with guidance.
  • Ability to work with remote teams.
• Education and Experience
  • Associates or bachelor’s degree preferred, preferably in scientific field
  • 1-3 years experience preferred
  • An equivalent combination or education and experience may substitute
  • Ability to work with moderate supervisior

#LI-Onsite

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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