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Job Details

Merck & Co, Inc

Senior Specialist, Digital Field Capabilities

Equipment/Technology Specialist

Equipment and Facilities Specialist


North Wales, Pennsylvania, United States

Job Description

Our Field Capabilities team, on the Field Engagement and Digital Innovation team (FEDIT), is dedicated to delivering innovative experiences to our users and customers. We translate their needs into solutions that are personalized and effective while staying meaningful and compliant.

Position Description:

This individual will report to an Associate Director, Field Capabilities lead, and be fully accountable for the operational maintenance and project management surrounding the field digital capabilities (i.e. Remote Engagement, Call Plan, Managed Care resources such as Dynamic Managed Care Messaging, Fingertip Formulary Publisher, Fingertip Formulary Field Emails, etc.) and will support the launch and optimization of Field Suggestions across the organization.

This role will focus on various aspects of enabling and advancing field digital capabilities which may include working in an agile environment with marketing, sales, analytics, digital engagement teams, brand teams, vendors, operations and compliance.

Success in this role will require strong communication skills, strong project management skills, a growth mindset and eagerness for learning, and an effective partnership across many functional areas including Sales Leadership, Account Executive Leadership, US Market Operations, Brand Marketing, IT, Training, Compliance, Legal and Communications.

Key responsibilities of the Digital Field Capabilities Sr. Specialist, include the following:

  • Lead the operational maintenance of mature field digital capabilities including:

    • Providing market updates to stakeholders

    • Setting expectations with any vendor(s) for project development/releases, maintaining timelines, and ensuring project plans

    • Gathering stakeholder and field advisory input; Issue discovery and resolution efforts

    • Ensuring training resource updates (e.g. QRCs, FAQs, training decks, etc.) and communications (e.g. bulletins)

    • Providing training as necessary to field personnel and others as necessary

    • Strive to evolve the field capabilities in order to maximize the effectiveness of the platforms/capabilities and the ease of use for the field employees; Gain legal/compliance approvals as necessary

    • Ensure adoption of field capabilities across the organization

  • Develop and maintain Expert Trigger and Next Best Engagement (NBE) Field Suggestions for brands as assigned

    • Support the launches and continuous development of insights and actions for the orchestration engine used by Field Suggestions and Next Best Engagement

    • Collaborate with stakeholders and vendor to build and maintain a suggestions library; Prepare documents for PRT review

    • Continually assess and identify opportunities to increase effectiveness of customer engagement across field digital and in-person promotion

    • Assess utilization metrics at the suggestion level using analytical tools regularly to monitor performance and inform content enhancements and franchise reviews

    • Serve as the field and/or DET point to solicit feedback and make recommendations for updates and enhancements

    • Assist with the integration of other field digital capabilities into Field Suggestions.

    • Provide project management support to realize Field Suggestions & Next Best Engagement across the portfolio

  • Work in a matrix organization supporting multiple areas and Associate Directors

Position Qualifications:

Required Experience and Skills:

  • High school diploma or equivalent with 4 years of professional work experience in field sales, marketing, vendor management, or AI/machine learning within the pharmaceutical industry or managed care / managed markets sector

  • Demonstrated track record of collaboration among diverse cross functional working groups

  • Strong analytical and problem-solving skills with the ability to assess, identify insights and suggest actions for field implementation

  • Business acumen, problem solving, understanding of marketing process

  • Change Management Skills – ability to gain sponsorship for change and work as a change agent to effectively drive change required

  • Strong project management experience, having to manage multiple projects simultaneously and foster collaboration with colleagues

  • Demonstrated cross-functional leadership skills and ability to collaborate across the organization and with external agencies / vendors to drive work toward a common goal

  • Demonstrated problem-solving and analytical capabilities, with the ability to develop creative/non-traditional solutions for challenging, undefined problems.

  • Innovative and strategic thinking with an affinity toward experimentation and appropriate risk taking

  • Strong interpersonal and communication skills; ability to clearly communicate complex information at the appropriate level for the audience

  • Strong judgement, prioritization, and decision-making skills

  • Ability to work in matrix organization and influence without authority

  • Ability to negotiate and influence key stakeholders

Preferred Education, Experience, and Skills:

  • BA/BS degree

  • Passion for working with technology products and solving consumer needs

  • Experience working in an agile environment or scrum framework

  • Experience in end-to-end promotional review process

  • Experience in vendor management

  • Experience in using or supporting field capabilities

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado

Click here to request this role’s pay range.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$107,600.00 - $169,400.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Hybrid, Remote Work


1st - Day

Valid Driving License:


Hazardous Material(s):


Requisition ID:R241642