11501 Outlook Street - Overland Park, Kansas 66211
Under the direction of the Payment Control Supervisor, the person in this position is responsible for the timely processing of all incoming cash, non-cash, advances, expenses, disbursements, emails, payoffs, write offs, reallocations, late charge waivers, waterfall, and balance to book of record, strategy, daily.
ESSENTIAL JOB FUNCTIONS
Requires proactive communication with internal clients [Account Managers, Tax/Ins groups, Special & Sub Servicing groups] & external clients [Insurance & Tax Companies, Sub-servicer & other Banks]
Identify & Process borrowers’ payments as directed by servicing standards & agreements
Research, Identify, Deposit & process live checks sent directly to Overland Park Office
Research, Identify & Process payments rejected by external lockbox facility.
Process All Payment Reversals, Returns & NSFs:Payment Reversals as directed by Account Managers,
NSF checks as directed by Loan Accounting,
Stop Payments directed by Loan Accounting
Voids as directed by either Account Managers and/or email notification from Loan Accounting, and
Return E-Pay – funds KeyBank has been directed by borrower/client to ACH draft monthly payment by Loan Accounting
Sub Serviced Wires Identify, Process & Upload, as needed
Understand and interpret loan transaction history, requires research & communication with all internal clients to determine how transactions should be posted.
Assist with Customer Service-related inquires such asRequest posting instruction for incoming funds, research, identify and communication with internal teams
Research/Resolve inquiries from Tax, Insurance, Special Servicing, Account Managers, Loan Accounting, Conversions, Investor Reporting and Cash Management teams related to how/why transactions were completed on any loan/lease
Determine/research if incoming funds have been received
Request from internal clients for copies of Lockbox checks
Monitor the bank wire system, KeyNavigator, for incoming wires/ACH’s and process, notify others of receipt, as appropriate, including checks received and deposited at the Overland Park location.
Reconcile Incoming Wire Account – includes Subservice funds
Process advances to pay vendors.
Process/Upload expenses, & bulk expenses
Process expense corrections & clear negative escrow balance
Process/Match/Print & Deliver disbursement checks, and manual Energy checks (Dallas/SS)
Process/Manage Positive Pay, as needed
Process Worklog(s) via RECWeb system & Emails to disburse/post/set up new fees, miscellaneous receivable, expense, advance, direct lender (non-cash), suspense and payoffs transactions on Strategy, book of record.
Balance daily work through batch system and Strategy balances, book of record.Set up new vendors, requires review and understanding of W9/W8 tax forms
Calculate Interest on Escrow/Reserves [IOE/IOR] monthly
Calculate Interest for De-Conversion loans
Daily Balancing of incoming funds to book of record, strategy.
Complete Daily Key Capture Deposits via KeyNavigator live check received at Overland Park Office
Process FPI (Forced Place Insurance) transactions as directed by ins team
Process Sales Tax Filings-Florida/Arizona for Store Clients as directed by Store Account Managers
Process TIPS transactions, travel expense related to an inspection as directed by Account Managers
Process Cash Management (Waterfall) batch files as directed by Cash Management team
Process all email request received
Complete daily Day-End Processing to balance daily work through batch system to book of record, strategy balances, and close books.
MARGINAL OR PERIPHERAL FUNCTIONS
Participate in special projects as needed.
Participate in team development and team building
High School Diploma
Minimum 1-3 years’ experience of payment processing or accounting related experience
Excellent organizational skills, efficiently handling multiple tasks and deadlines
Team oriented and flexible
Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel, and Outlook
Experience in understanding commercial loans
Analyze issues and seek to improve and simplify work processes
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.