Lead Specialist

About the BusinessAs a part of Fraud Services, the Fraud Detection and Risk Analysis team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.About the Job Perform a variety of complex and specialized tasks associated with identifying suspected Zelle fraud and may also review deposit accounts, and online banking. Perform detailed examinations on Zelle transactions to confirm or disprove potential fraud related transactions and related activity. Essential Job Functions Perform detailed analysis on Zelle transactions that appear to have activity that would support suspicions of fraudulent activity and provide detailed documentary evidence to support findings. May also review online banking and deposit accounts for suspicious activity. Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts. Obtain and provide detailed documentary evidence to support confirmed fraud activity. Maintain ongoing communication with internal and external clients regarding associated account resolution. Other specialized tasks when required. Required Qualifications Two years banking operations/ branch experience; or equivalent of education and experience Proven accuracy and organizational skills. Proven ability to manage multiple diverse tasks simultaneously. Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance. Proven written and verbal skills. Proven ability to analyze, solve problems, and make decisions effectively and independently. Microsoft Office / Windows Experience. Experience in Fraud Investigations preferred