Kinetic Cable Specialist

About the Role: The Windstream Kinetic Cable Specialist handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a variety of different customer needs. The Kinetic Cable Specialist is primarily responsible for resolving billing issues and questions, as well as product/service concerns. Windstream is constantly expanding our broadband speed and product offerings and our Kinetic Cable Specialists are expected to educate, explain and ultimately sell our products and services to both new and existing customers using a consultative sales process. Windstream places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment. What You'll Do: - Handle inbound calls in a call center environment on a variety of subjects - Resolve customer inquiries, billing issues and product/service concerns - Explain and sell products and services to new and existing customers - Access and update customer accounts through computer based systems with the customer on the phone - Gain and maintain product/service knowledge, working knowledge of telephony technology and industry updates - Other duties as assigned Do You Have: - Good telephone communication skills and customer facing skill - Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations - PC skills (Windows), 10-key and keyboarding skills - The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry - Ability to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone - Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required **Bilingual skills are a plus** Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan - Identity Theft, Legal, Auto & Home and Pet Insurance Windstream DEI&B Statement: Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences. Our Employee Resource Groups: WinVets – Veteran Employee Resource Group WOW – Women Employee Resource Group WINPRIDE – LGBTQ+ Employee Resource Group WBPN – Black Professional Resource Group WARG – Ability Resource Group LaFamilia –Hispanic Resource Group About US: Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.