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CSA Support - IT Specialist (Must be able to obtain an active Secret clearance) (SAV04556)

Equipment/Technology Specialist

Equipment and Facilities Specialist



New York, United States

**CSA Support - IT Specialist (Must be able to obtain an active Secret clearance)****Description****SAVA Workforce Solutions, an Akima Company,** delivers enterprise IT and mission support solutions to the federal government, serving the federal civilian, defense, law enforcement and intelligence communities. SAVA helps our customers strengthen national security, improve communications and collaboration and secure the integrity of their data, information systems and networks. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our companys profits go back to our 14,300 Iupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.**SAVA** is looking to hire a **Service Desk Customer Support Administrator (** **CSA)** ** IT Specialist** to join our service desk team in New York City, NY. The DEA Service Desk is the first stop for all IT user support. The CSA sare tasked with providing desk side and remote support to technical incident and service request escalated from the DEA Tier 1 Service Desk and the NOC. The CSA team provides technical expertise to resolve communication, server hardware and common COTS application errors along with restaging workstations. All work is tracked utilizing System Center Service Manger (SCSM) as its incident and service request tracking solution.**Responsibilities:**+ Provide deskside support+ Perform support duties as directed+ Perform regularly scheduled backups+ Allocate network storage+ Perform preventative maintenance+ Install approved equipment and software+ Install software patches, updates, and upgrades, including remote serving of workstations+ Maintain operability of the Uninterruptible Power Supply (UPS)+ Troubleshoot and resolve communications equipment+ Troubleshoot and facilitate resolution of network hardware and software problems+ Monitor network traffic and optimize network performance+ Maintain remote user assistance capabilities+ Maintain Internet connectivity for standalone workstations+ Provide technical assistance for relocations and moves+ Create, update, and track service call requests+ Resolve of service call requests in a timely manner+ Capture and report inventory data equipment in the field+ Staging and taking down end user workstations and associated equipment+ Preparing equipment for transport and shipping+ Ensuring the proper storage and disposal of equipment+ Maintaining configuration management data and documentation+ Assist and maintain equipment**Qualifications****Minimum Qualifications:**+ Must have, or be able to obtain, and maintain an active, Secret security clearance.+ Must be willing and able to obtain a DEA Suitability clearance prior to start.+ Two (2) or more years of relevant IT experience (preferrably in a service desk environment)+ Experience supporting Microsoft Windows environments+ Experience repairing/replacing system peripherals+ Experience maintaining configuration management data and documentation+ Experience installing software patches, updates, and upgrades, including remote serving of workstations+ Experience Troubleshooting and resolving network hardware and software problems**Desired Qualifications:**+ Bachelors degree is an asset, although not required+ DEA Suitability clearance is highly desirable+ Active DoD-issued Secret clearance, or higher, strongly preferred.The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or [Register to View] . Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.Please do not use the dedicated email or phone number above to inquire on the status of your job application._In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application._**Job:** Information Technology**Primary Location:** US-NY-New York**Shift:** Day Job**Req ID:** SAV04556